Meltem Ayverdi
Human Resources
Istanbul,Buyukcekmece
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Talented HR Manager with years planning and coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Proudly maximized employee retention through first-class training and compensation management. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
HR Manager
4MAIMEX TEKSTIL IHRACAT ITHALAT
Istanbul, Buyukcekmece
10.2019 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
Customer Service Representative
GLOBAL TEKSTİL TİCARET SAN.A.Ş
Tekirdağ, 59
09.2018 - 08.2019
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Import Export Customer Manager
Barsan Global Lojistik Ve Gümrük Müşavirliği A.Ş.
Tekirdağ, 59930
10.2016 - 12.2016
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed new employees and on-going performance assessment of current employees.
Human Resources Intern
Zorluteks Tekstil Ticaret Ve Sanayi A.Ş.
Tekirdağ, 59
09.2015 - 01.2016
- I have been in blue collar and white collar recruitment processes.
- I did all the filings and research related to HR.
- I worked on performance development, support programs.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
Education
BBA - Business And Management Faculty
Istanbul Medeniyet Universitesi
Istanbul, 34 09.2011 - 06.2016
MBA - Economics And Administrative Sciences Faculty
Namık Kemal Universitesi
Tekirdağ, 59 09.2017 - 06.2019
Skills
Compensation management
Certification
Marketing
Timeline
HR Manager
4MAIMEX TEKSTIL IHRACAT ITHALAT
10.2019 - Current
Customer Service Representative
GLOBAL TEKSTİL TİCARET SAN.A.Ş
09.2018 - 08.2019
MBA - Economics And Administrative Sciences Faculty
Namık Kemal Universitesi
09.2017 - 06.2019
Import Export Customer Manager
Barsan Global Lojistik Ve Gümrük Müşavirliği A.Ş.
10.2016 - 12.2016
Human Resources Intern
Zorluteks Tekstil Ticaret Ve Sanayi A.Ş.
09.2015 - 01.2016
Marketing
04-2015
Personel Development
11-2012
BBA - Business And Management Faculty
Istanbul Medeniyet Universitesi
09.2011 - 06.2016
Similar Profiles
Furkan RUMELİFurkan RUMELİ
Project Manager at Sawa Ithalat Ihracat Ltd. Tic.Project Manager at Sawa Ithalat Ihracat Ltd. Tic.
Demir TimurDemir Timur
Manager of Operations at SARINA GIDA ITHALAT IHRACAT LIMITEDManager of Operations at SARINA GIDA ITHALAT IHRACAT LIMITED
Kouassi Eliezer Claude AttaKouassi Eliezer Claude Atta
Export Manager at OFARMA ILAÇ VE SAGLIK ÜRÜNLERI ITHALAT IHRACAT SANExport Manager at OFARMA ILAÇ VE SAGLIK ÜRÜNLERI ITHALAT IHRACAT SAN