Dzhemma Gurbanova
Girne
Summary
Dynamic Office Manager with a proven track record at Serdar Ozbekoglu Ticaret LTD., excelling in document management and customer relations. Recognized for maintaining confidentiality and delivering exceptional service, while effectively managing office inventory and financial records. Strong communicator and adaptable team player, committed to fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Office Manager
Serdar Ozbekoglu Ticaret LTD.
01.2023 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
PR Marketing
Chamada Prestige Hotel and Casino
08.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist Administrator
Pia Bella Hotel and Casino
03.2017 - 01.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
No Degree -
Kyiv National Aviation University
Kyiv Ukraine 05-2011
High School Diploma -
Okul No 3
Ukraine05-2009
Skills
- Data entry : 2023
- Clear oral/written communication: Good
- Customer relations : Very Good
- Administrative support : Good
- Document management : Excellent
- Scheduling
- Scheduling coordination
- Staff management
- Employee supervision
- Human resources
- Clerical support : Very good
- Credit and collections : Very good
- Relationship building : Excellent
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Turkish
Advanced (C1)
Timeline
Office Manager
Serdar Ozbekoglu Ticaret LTD.
01.2023 - 01.2025
PR Marketing
Chamada Prestige Hotel and Casino
08.2021 - 01.2023
Receptionist Administrator
Pia Bella Hotel and Casino
03.2017 - 01.2020
No Degree -
Kyiv National Aviation University
High School Diploma -
Okul No 3