Hi, I’m
FATOS DUYGU OCALAN
TEXTILE AGENT
Istanbul,34
Summary
Dynamic leader and licensed trader with a proven track record at LINEAPIU SRL, enhancing client satisfaction and expanding portfolios through innovative trading strategies and effective negotiation. Skilled in financial analysis and fluent in English and Italian, I excel in driving growth and fostering strong client relationships. Successful Head Trader with 25years of comprehensive experience managing negotiation and execution of investment trades on multiple exchanges, including commodities, stocks and fixed income. In-depth knowledge of trading strategies and systems, commodity risks and algorithms. People-oriented and versatile professional committed to implementing strategies to guarantee day-to-day and long-term objectives are met.
Overview
24
years of professional experience
1
Certification
Work History
1
SOLE TRADER
08.2011 - Current
Job overview
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
- Established a solid online presence through engaging social media content marketing efforts.
- Implemented innovative solutions to optimize workflow processes, reducing operational costs significantly.
- Created customized solutions for clients that resulted in repeat business and long-term partnerships.
- Managed all aspects of business finances, including budgeting, forecasting, and cash flow management.
- Stayed abreast of industry trends and competitor offerings to maintain relevance in the market.
- Managed all aspects of inventory control, ensuring optimal stock levels were maintained at all times.
- Improved sales figures by developing effective sales strategies tailored to each client''s unique requirements.
- Expanded client base with targeted marketing campaigns and excellent word-of-mouth referrals.
- Developed strong relationships with suppliers to negotiate favorable terms and ensure a consistent supply of high-quality products.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
- Conducted thorough market research for informed decision-making regarding product pricing and service offerings.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Maintained an organized workspace to maximize productivity while adhering to safety protocols.
- Demonstrated adaptability in rapidly changing market conditions by continuously refining business strategies.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Worked on behalf of companies to buy and sell financial instruments.
- Devised detailed hedge and trade strategies for specific trades.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Created and implemented strategic trading approaches.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Networked to identify potential new clients and expand geographic territories.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Prepared contracts and related documentation according to strict standards.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
CEYTEKS IPLIK VE KUMAS MUM LTD STI
General Coordinator
01.2003 - 08.2011
Job overview
- Championed change management efforts during organizational restructuring or mergers; facilitating smooth transitions for all parties involved.
- Led training sessions for team members on new software tools or methodologies adopted within the organization, promoting uniformity in work processes across departments.
- Streamlined project management processes by implementing efficient coordination strategies, resulting in timely project completion.
- Served as a trusted advisor to senior leadership on matters pertaining to project management best practices, industry trends, and organizational strategy alignment.
- Monitored progress towards key milestones, adjusting priorities as needed to remain on schedule and achieve desired outcomes.
- Established a proactive risk management approach by identifying potential issues early in the process; developing mitigation strategies accordingly.
- Supported sales and marketing teams by providing accurate project estimations, timelines, and resource requirements during the proposal development phase.
- Conducted post-project evaluations to analyze successes, challenges, and lessons learned; utilizing this feedback for continuous improvement in future endeavors.
- Implemented quality control measures to ensure deliverables met or exceeded client expectations while adhering to industry standards.
- Reviewed project documentation thoroughly to guarantee accuracy and completeness before submission to clients or regulatory agencies.
- Conducted regular status meetings to keep all parties informed of project progress, addressing any concerns or roadblocks promptly.
- Mentored junior team members by providing guidance on best practices and professional development opportunities, contributing to overall team growth and skill enhancement.
- Spearheaded initiatives aimed at improving operational efficiency through process re-engineering or implementation of automation tools where applicable.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing necessary changes for increased efficiency.
- Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted bottom-line results.
- Coordinated cross-functional teams for successful project execution, leading to enhanced team collaboration and productivity.
- Managed budgets and resources effectively, optimizing cost savings and resource allocation across multiple projects.
- Enhanced communication channels among team members, ensuring clear understanding of project objectives and responsibilities.
- Collaborated with subject matter experts to gather critical information necessary for the successful execution of complex projects.
- Developed strong relationships with internal and external stakeholders by maintaining open lines of communication, fostering trust and collaboration.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
LINEAPIU SRL
EXCLUSIVE AGENT
05.2000 - 07.2003
Job overview
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Achieved top sales performance by consistently meeting or exceeding quarterly goals.
- Conducted thorough market research to stay informed of industry trends and competitor offerings.
- Streamlined office operations through efficient organization and time management strategies.
- Negotiated favorable terms with carriers for renewals, endorsements, and policy changes on behalf of clients.
- Implemented innovative marketing initiatives to increase brand visibility within the local community.
- Continuously updated product knowledge in order to provide accurate information to customers regarding available policies.
- Facilitated informative client workshops on various insurance topics, increasing overall financial literacy levels among customers.
- Expanded client base through targeted networking events and referral programs.
- Managed a diverse portfolio of personal lines policies, ensuring comprehensive coverage for each client''s unique circumstances.
- Optimized agency workflow processes to improve efficiency, resulting in increased productivity and revenue growth.
- Leveraged strong communication skills to collaborate effectively with team members across departments.
- Built rapport with prospective clients during initial consultations by assessing their needs and offering expert advice on suitable coverage options.
- Provided exceptional customer service by promptly addressing inquiries, troubleshooting issues, and proactively maintaining contact throughout the policy lifecycle.
- Successfully resolved claims disputes, ensuring fair outcomes for both clients and the agency.
- Developed strong relationships with clients, fostering trust and loyalty in the agency''s services.
- Maintained high retention rates through proactive communication and timely policy reviews.
- Ensured compliance with all state regulations and company guidelines while processing applications, claims, and policy modifications.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed new business and managed new and existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Coordinated appointments to show tenants and buyers prospective homes.
Education
HACETTEPE UNIVERSITESIAnkara, Turkey
Bachelor of Arts from AMERICAN CULTURE AND LITERATURE
07.1998
University Overview
- Completed University-level Coursework: [Area of Study], [School Name]
- Completed Coursework: [Course Title], [Year]
- Professional Development Studies: [Area of Study], [Year]
Skills
Leadership Qualities
Languages
Turkish
Native language
Italian
Proficient
C2
Italian
Upper intermediate
B2
Certification
Yoga Alliance Yoga instructor
SNOWBOARDING
I am a professional snowboarder of 25 years and I spend almost every weekend at the mountains.
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SOLE TRADER
1
08.2011 - Current
Yoga Alliance Yoga instructor
06-2005
General Coordinator
CEYTEKS IPLIK VE KUMAS MUM LTD STI
01.2003 - 08.2011
EXCLUSIVE AGENT
LINEAPIU SRL
05.2000 - 07.2003
HACETTEPE UNIVERSITESI
Bachelor of Arts from AMERICAN CULTURE AND LITERATURE