DUYGU ALP
Istanbul,34
Summary
Detail-oriented professional with a strong background in account management and customer relationship management. Known for performance metrics and data analysis skills, ready to enhance client satisfaction and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Sales Account Executive
YURTICI KARGO SERVISI A.S
Istanbul
11.2013 - 08.2017
Created reports on account status including activity tracking, forecasting, performance metrics for senior management review. Negotiated contracts and agreements with clients while maintaining a high level of customer satisfaction.
Account Specialist
PERA MEDIKAL A.S
Istanbul
01.2012 - 04.2013
Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records. Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Education
Associate Degree in Human Resources - Human Resources Management
ISTANBUL AYDIN UNIVERSITY
ISTANBUL07-2010
Skills
- Account management
- Customer relationship management
- Performance metrics
- Effective communication
- Time management
Certification
YTU HUMAN RESOURCES MANAGEMENT CERTIFICATE
Languages
Turkish
First Language
English
Elementary (A2)
A2
Timeline
Senior Sales Account Executive
YURTICI KARGO SERVISI A.S
11.2013 - 08.2017
Account Specialist
PERA MEDIKAL A.S
01.2012 - 04.2013
Associate Degree in Human Resources - Human Resources Management
ISTANBUL AYDIN UNIVERSITY