Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Duygu AHİ

Officer In Ministry
Ankara,Turkiye

Summary

Proven leader in fostering employee relations and operations management, with a track record of implementing innovative solutions at the Department of EU and Foreign Relations. Excelled in staff development and behavioral management, enhancing team performance and engagement. Skilled in documentation review, achieving significant advancements in workforce planning.

Overview

19
19
years of professional experience
11
11
years of post-secondary education

Work History

Chief of Unit

Ministry Of Family and Social Services
Ankara, Ankara
11.2017 - Current

Department of EU and Foreign Relations - Unit of Agreements and Bilateral Relations

  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Implemented innovative solutions to address complex challenges within the unit.
  • Evaluated staff performance regularly, identifying areas of improvement and offering constructive feedback for growth.
  • To conduct and develop bilateral relations with other countries related to the Ministry's field of duty, to ensure the necessary cooperation and coordination with the relevant Ministries and organizations for this purpose.
  • To ensure coordination in the relations of the Ministry's units with the countries, to conduct correspondence in this sense and to express opinions when deemed necessary.
  • To organize international seminars, conferences or summits organized by our Ministry or carried out in cooperation with our Ministry within the scope of issues concerning our Ministry.
  • To organize events or to provide the necessary coordination.
  • If deemed appropriate by the Ministry, to prepare for signature, negotiate, ensure the necessary coordination for the execution and implementation of cooperation agreements (Declaration of Intent, Memorandum of Understanding, Cooperation Protocol, Action Plan etc.) and other written documents in the field of social services and social policy within the framework of bilateral relations with other countries.
  • To make the necessary organization and carry out protocol activities in bilateral meetings to be held by the Ministry with foreign guests or guests coming from Türkiye and abroad within the context of agreements and bilateral relations with countries.
  • To make the necessary preparations and ensure coordination within the scope of the visits and contacts of the Ministry abroad within the context of agreements and bilateral relations with countries and the visits and receptions of foreign delegations, to carry out the necessary work and transactions regarding the list of delegations, programs and agenda, to ensure the execution of the relevant protocol transactions and guest services.

Advisor to Undersecretary

Ministry of Family and Social Policy
04.2017 - 11.2017
  • Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Conserved deputy undersecretary’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintained deputy undersecretary’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Welcomed guests by greeting them, in person or on the telephone; answering or directing inquiries.
  • Prepared reports by collecting and analyzing information.
  • Secured information by completing data base backups.
  • Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

Advisor to Deputy Minister

Ministry of Family and Social Policy
04.2012 - 02.2015
  • Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Conserved deputy undersecretary’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintained deputy undersecretary’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Welcomed guests by greeting them, in person or on the telephone; answering or directing inquiries.
  • Prepared reports by collecting and analyzing information.
  • Secured information by completing data base backups.
  • Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.

English as a Second Language Teacher

Ministry Of National Education
09.2009 - 03.2012
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.

Volunteer

Gedenkstätte Und Museum Sachsenhausen
08.2007 - 09.2007
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Sales Representative

Frosty Treats Inc
07.2005 - 10.2005
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.


Sales Representative

Contis Inc.
06.2005 - 07.2005
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Master of Arts - English Culture And Literature

Atilim University
Ankara, Turkey
09.2012 - 01.2018

Bachelor of Arts - American Culture And Literature

Hacettepe University
Ankara, Turkey
09.2003 - 05.2008

Some College (No Degree) - English Teaching Pedagogical Formation

Hacettepe University
Ankara, Turkey
09.2005 - 06.2006

Skills

Employee Relations

Operations Management

Behavioral Management

Documentation Review

Workforce Planning

Staff Development

Languages

Turkish
Native language
English
Proficient
C2
German
Elementary
A2

Timeline

Chief of Unit

Ministry Of Family and Social Services
11.2017 - Current

Advisor to Undersecretary

Ministry of Family and Social Policy
04.2017 - 11.2017

Master of Arts - English Culture And Literature

Atilim University
09.2012 - 01.2018

Advisor to Deputy Minister

Ministry of Family and Social Policy
04.2012 - 02.2015

English as a Second Language Teacher

Ministry Of National Education
09.2009 - 03.2012

Volunteer

Gedenkstätte Und Museum Sachsenhausen
08.2007 - 09.2007

Some College (No Degree) - English Teaching Pedagogical Formation

Hacettepe University
09.2005 - 06.2006

Sales Representative

Frosty Treats Inc
07.2005 - 10.2005

Sales Representative

Contis Inc.
06.2005 - 07.2005

Bachelor of Arts - American Culture And Literature

Hacettepe University
09.2003 - 05.2008
Duygu AHİOfficer In Ministry