Doğukan İzgin
Waiter
Istanbul
Summary
Proven track record in enhancing guest satisfaction and streamlining service operations, as demonstrated at Mandarin Oriental Bodrum. Skilled in guest relations management and dining area maintenance, adept at managing high-volume periods with efficiency. Excelled in sales techniques, contributing to a significant improvement in service prioritization and order accuracy.
Overview
3
3
years of professional experience
Work History
Bus Boy
Dasdas
09.2021 - 04.2022
Bus Boy
Daze, No 81 Hotel
04.2022 - 06.2022
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
Waiter
NooN Restaurant
10.2022 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter
Sento by Nuup
04.2023 - 09.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
NooN Restaurant
09.2023 - 05.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waiter
Mandarin Oriental Bodrum
05.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - Art History
Anadolu University
Eskişehir, Turkey 04.2001 -
Skills
Order Accuracy
Sales Techniques
Service prioritization
Guest Relations Management
Order Management
Dining area maintenance
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Waiter
Mandarin Oriental Bodrum
05.2024 - Current
Waiter
NooN Restaurant
09.2023 - 05.2024
Waiter
Sento by Nuup
04.2023 - 09.2023
Waiter
NooN Restaurant
10.2022 - 04.2023
Bus Boy
Daze, No 81 Hotel
04.2022 - 06.2022
Bus Boy
Dasdas
09.2021 - 04.2022
No Degree - Art History
Anadolu University
04.2001 -