Dolunay Zebil

• Developed and updated welcome packets and local guides for guests, ensuring accurate and useful information was available.
• Facilitated the booking of tours, transportation, and restaurants for guests, enhancing their stay experience.
• Managed reception area, greeted guests upon arrival, and provided seamless check-in and check-out processes.
• Provided concierge services by booking tours, reservations, and transportation for guests.

(Erasmus+ Project School)

• Assist the supervisor in eTwinning actions and encourage students to collaborate using Information and Communication Technologies at European schools by providing the necessary infrastructure.
• Planned, designed and produced high-quality teaching materials, increasing student productivity.
• Facilitated language workshops and English clubs to encourage practical use of English in real-life situations.
• Advocated for the importance of language learning, inspiring students to pursue further education and career opportunities requiring English proficiency.

• Designed and implemented an innovative curriculum for English language learning tailored to diverse student needs.
• Guided students through the preparation and successful completion of international English language proficiency exams.
• Collaborated with colleagues to share teaching resources and strategies, promoting professional development.
• Prepared, administered and corrected weekly tests and examinations to observe student overall performance.

• Implemented feedback mechanisms for guests to share their stay experience, contributing to continuous improvement efforts.
• Handled guest complaints efficiently, offering prompt solutions to maintain high levels of satisfaction.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Created welcoming and comfortable environment for guests.