Dogukan Bilgic

• Ensure accurate communication of reservation details to suppliers within agreed timelines.
• Manage reservation inboxes and provide support to team members when needed.
• Deliver high-quality customer service to ensure stakeholder satisfaction.
• Cultivate and maintain positive relationships with key suppliers.
• Coordinate the purchase of entry tickets for ancient sites and flight tickets for group travel.
• Coordinated over 5,000 reservations, including hotel, flight, activity, and transfer bookings, in partnership with the reservations team.
• Managed and tracked more than 3,000 transfers, ensuring timely and efficient completion.

• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

• Developed the ability to quickly adapt to new environments, learn rapidly, and think analytically.

•Handled day-to-day customer or client questions via telephone or email.

• Developed strong problem-solving skills to deliver quick and effective solutions, ensuring optimal guest satisfaction and service quality.
• Gained valuable experience in international hotel management, strengthening guest relations and presentation skills to meet high hospitality standards.
• Provided exceptional service to high-level company executives, ensuring their satisfaction in a prominent setting.
• Developed skills in breakfast service and support, and gained hands-on experience in restaurant operations, enhancing service delivery.

•Gained knowledge of company policies, protocols and processes.

•Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.

•Gained valuable international experience and in-depth knowledge of hotel operations in a different country, enhancing adaptability and global perspective.
• Acquired advanced skills in restaurant service, providing high-level guest experiences and ensuring efficient operations across various departments.
• Gained hands-on experience in banquet operations, contributing to smooth event execution and guest satisfaction.
• Gained insight into office departments, improving organizational skills and supporting overall operational efficiency.

•Collaborated across departments to identify opportunities for process improvements and increased efficiency.

• Collaborated with leading travel agencies in the USA to design luxury tours and custom itineraries for guests visiting Turkey.
• Managed operations throughout the tour, ensuring smooth and efficient travel experiences for guests.
• Developed email communication skills, enhancing professionalism and clarity in all correspondence.
• Achieved sales targets and effectively managed the sales process to ensure business success.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Managed guest check-ins and check-outs, gaining professional experience in guest relations and front office services.
• Delivered high-quality service by addressing all guest needs and ensuring an exceptional experience.
• Completed Hyatt’s hospitality training, enhancing my knowledge of the brand’s standards and operations.

• Proven ability to learn quickly and adapt to new situations.

• Gained experience in guest relations, focusing on customer satisfaction and effective communication.
• Resolved guest issues with a solution-oriented approach, ensuring a positive experience for all guests.
• Contributed to increasing tour sales and hotel room sales, enhancing overall business performance.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Gained knowledge about international menus and restaurant service, ensuring high-quality guest experiences.

• Assisted with breakfast service and à la carte service, delivering quality service tailored to guest needs.

• Gained experience in cocktail preparation and serving, enhancing the overall guest experience.

• Sold tours and restaurant meals, engaging with guests and providing information about services.
• Gained experience in an office environment, working with Microsoft Office programs.
• Prepared and managed email communications, ensuring clarity and professionalism.

• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• • Promoted the fitness center and pool restaurant services, consistently meeting sales targets and increasing customer engagement.
  • Contributed to process management, including preparing contracts and supporting sales strategies to meet business goals.

• Greeted guests warmly to foster welcoming environment.

• Managed guest check-ins and check-outs, gaining valuable experience in hospitality operations.
• Assisted with breakfast service and other food and beverage operations, contributing to smooth hotel service delivery.
• Gained expertise in customer service and process management, ensuring an efficient and seamless guest experience.
• Provided concierge services, addressing guest needs and offering personalized recommendations.

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• Worked in the front desk department of a 5-star hotel, efficiently handling guest requests and ensuring a high level of service.
• Enhanced office management and software skills while focusing on guest satisfaction and providing exceptional service.

•Learned new materials, processes, and programs quickly.

• Managed guest check-ins and check-outs, resolving any issues or complaints promptly and professionally.

•Distributed food during busy peak periods to drive customer satisfaction.

• Gained comprehensive experience in breakfast, lunch, and dinner service in the hotel restaurant.
• Developed strong skills in guest relations and enhancing service quality, focusing on delivering exceptional customer experiences.