Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Dogukan Bilgic

Dogukan Bilgic

Reservation And Transfer Coordinator
Istanbul, 4.Levent

Summary

An experienced professional with a proven track record in hospitality, operations, and customer service. Known for strong communication, teamwork, and adaptability, with the ability to learn quickly and apply new skills effectively. Skilled at working efficiently under pressure, focusing on problem-solving and analytical thinking. Experienced in operations management, product development, and customer relations, with a commitment to driving performance and achieving organizational goals. Dedicated to delivering high-quality results and continuous improvement in any professional environment.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Reservation and Transfer Coordinator

Intrepid Travel
08.2023 - Current

• Ensure accurate communication of reservation details to suppliers within agreed timelines.
• Manage reservation inboxes and provide support to team members when needed.
• Deliver high-quality customer service to ensure stakeholder satisfaction.
• Cultivate and maintain positive relationships with key suppliers.
• Coordinate the purchase of entry tickets for ancient sites and flight tickets for group travel.
• Coordinated over 5,000 reservations, including hotel, flight, activity, and transfer bookings, in partnership with the reservations team.
• Managed and tracked more than 3,000 transfers, ensuring timely and efficient completion.

• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Management Trainee

Hilton Mark Center
06.2022 - 01.2023

• Developed the ability to quickly adapt to new environments, learn rapidly, and think analytically.

•Handled day-to-day customer or client questions via telephone or email.

• Developed strong problem-solving skills to deliver quick and effective solutions, ensuring optimal guest satisfaction and service quality.
• Gained valuable experience in international hotel management, strengthening guest relations and presentation skills to meet high hospitality standards.
• Provided exceptional service to high-level company executives, ensuring their satisfaction in a prominent setting.
• Developed skills in breakfast service and support, and gained hands-on experience in restaurant operations, enhancing service delivery.

Management Trainee

Margaritaville Resort Orlando
01.2022 - 06.2022

•Gained knowledge of company policies, protocols and processes.

•Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.

•Gained valuable international experience and in-depth knowledge of hotel operations in a different country, enhancing adaptability and global perspective.
• Acquired advanced skills in restaurant service, providing high-level guest experiences and ensuring efficient operations across various departments.
• Gained hands-on experience in banquet operations, contributing to smooth event execution and guest satisfaction.
• Gained insight into office departments, improving organizational skills and supporting overall operational efficiency.

Luxury Travel Sales and Operations Specialist

Sea Song Tour
01.2020 - 01.2022

•Collaborated across departments to identify opportunities for process improvements and increased efficiency.

• Collaborated with leading travel agencies in the USA to design luxury tours and custom itineraries for guests visiting Turkey.
• Managed operations throughout the tour, ensuring smooth and efficient travel experiences for guests.
• Developed email communication skills, enhancing professionalism and clarity in all correspondence.
• Achieved sales targets and effectively managed the sales process to ensure business success.

Front Desk Agent

Nish Palas Unbound Collection by Hyatt
01.2019 - 01.2020

• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Managed guest check-ins and check-outs, gaining professional experience in guest relations and front office services.
• Delivered high-quality service by addressing all guest needs and ensuring an exceptional experience.
• Completed Hyatt’s hospitality training, enhancing my knowledge of the brand’s standards and operations.

Front Office

The Stay Hotel (formerly The House Hotel)
09.2018 - 01.2019


  • Proven ability to learn quickly and adapt to new situations.

• Gained experience in guest relations, focusing on customer satisfaction and effective communication.
• Resolved guest issues with a solution-oriented approach, ensuring a positive experience for all guests.
• Contributed to increasing tour sales and hotel room sales, enhancing overall business performance.

Server

Backyard Restaurant
05.2018 - 09.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Gained knowledge about international menus and restaurant service, ensuring high-quality guest experiences.

• Assisted with breakfast service and à la carte service, delivering quality service tailored to guest needs.

• Gained experience in cocktail preparation and serving, enhancing the overall guest experience.

Sales Representative (University Internship)

QNB Tour
09.2017 - 01.2018

• Sold tours and restaurant meals, engaging with guests and providing information about services.
• Gained experience in an office environment, working with Microsoft Office programs.
• Prepared and managed email communications, ensuring clarity and professionalism.

Receptionist

Mars Athletic Club Bebek
05.2017 - 09.2017


  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • • Promoted the fitness center and pool restaurant services, consistently meeting sales targets and increasing customer engagement.
    • Contributed to process management, including preparing contracts and supporting sales strategies to meet business goals.

Front Office & Food and Beverage

Favori Hotel Nisantasi
06.2016 - 09.2016


  • Greeted guests warmly to foster welcoming environment.

• Managed guest check-ins and check-outs, gaining valuable experience in hospitality operations.
• Assisted with breakfast service and other food and beverage operations, contributing to smooth hotel service delivery.
• Gained expertise in customer service and process management, ensuring an efficient and seamless guest experience.
• Provided concierge services, addressing guest needs and offering personalized recommendations.

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Front Desk Trainee

Lasagrada Hotel
05.2015 - 09.2015

• Worked in the front desk department of a 5-star hotel, efficiently handling guest requests and ensuring a high level of service.
• Enhanced office management and software skills while focusing on guest satisfaction and providing exceptional service.

•Learned new materials, processes, and programs quickly.

• Managed guest check-ins and check-outs, resolving any issues or complaints promptly and professionally.

Food and Beverage Trainee

The Stay Hotel (formerly The House Hotel)
05.2014 - 09.2014

•Distributed food during busy peak periods to drive customer satisfaction.

• Gained comprehensive experience in breakfast, lunch, and dinner service in the hotel restaurant.
• Developed strong skills in guest relations and enhancing service quality, focusing on delivering exceptional customer experiences.

Education

Business

Istanbul University
Istanbul, Turkey
06-2023

Tourism And Hotel Management

Istanbul Aydın University
Istanbul, Turkey
06-2018

Tourism And Hotel Management

Etiler Tourism And Hotel Management High School
Istanbul, Turkey
06-2016

Skills

    Problem-solving

    MS office

    Data entry

    Adaptability and flexibility

    Project management

    Team collaboration

    Customer service

    Operations management

    Business development

    Analytical skills

    Self motivation

    B2B (Business to Business) Sales
    Sustainable Tourism

References

REFERENCES
• Huseyin Akartuna — Nish Palas Unbound Collection by Hyatt, Team Leader — +90 532 265 50
• Esra Kaygusuz — Sea Song, Manager — +90 532 097 56 64
• Mr. Ismail — Sea Song, Imagery — +90 538 290 76 86
• Mehmet Dalkıran — Nish Palas Unbound Collection by Hyatt, Front Office Manager — +90 535 727 24 54
• Seda Oktem — Mars Athletic Club, Supervisor — +90 555 458 20 12
• Nerye Oget — Nish Palas Unbound Collection by Hyatt, Team Leader — +90 555 494 98 55
• Breanna Jones — Hilton, Area Director of Human Resources — bones@hiltonalexandriamc.com — +1 703 845 1011
• Catherine Feliciand — Margaritaville Resort Orlando — +1 407 729 4593

Timeline

Reservation and Transfer Coordinator

Intrepid Travel
08.2023 - Current

Management Trainee

Hilton Mark Center
06.2022 - 01.2023

Management Trainee

Margaritaville Resort Orlando
01.2022 - 06.2022

Luxury Travel Sales and Operations Specialist

Sea Song Tour
01.2020 - 01.2022

Front Desk Agent

Nish Palas Unbound Collection by Hyatt
01.2019 - 01.2020

Front Office

The Stay Hotel (formerly The House Hotel)
09.2018 - 01.2019

Server

Backyard Restaurant
05.2018 - 09.2018

Sales Representative (University Internship)

QNB Tour
09.2017 - 01.2018

Receptionist

Mars Athletic Club Bebek
05.2017 - 09.2017

Front Office & Food and Beverage

Favori Hotel Nisantasi
06.2016 - 09.2016

Front Desk Trainee

Lasagrada Hotel
05.2015 - 09.2015

Food and Beverage Trainee

The Stay Hotel (formerly The House Hotel)
05.2014 - 09.2014

Business

Istanbul University

Tourism And Hotel Management

Istanbul Aydın University

Tourism And Hotel Management

Etiler Tourism And Hotel Management High School
Dogukan BilgicReservation And Transfer Coordinator