Apollo
Doğan Kapıkıran
Project & Sales Manager
İstanbul
Summary
Experienced Project and Sales Manager, specialising in client relationship management and project planning. Demonstrated expertise in building lasting customer relationships and efficiently managing multiple projects, ensuring alignment with organisational goals. Proficient in CRM software and adept at relationship building, consistently achieving sales goals and enhancing customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Project & Sales Manager
Profen Grup
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Co-Founder
Outreacher
01.2022 - Current
- Grew customers base through targeted outreach and networking events.
- Streamlined operational processes for improved efficiency and cost reduction.
- Established foundational processes for business operations.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Increased average deal size by upselling additional products and services to existing clients.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Project Lead Customer Relationship Management
İSBAK
01.2018 - 04.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Partnered with project team members to identify and quickly address problems.
Production Engineer
AGTEKS
12.2015 - 08.2017
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
- Performed root cause analysis and implemented corrective actions.
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- Communicated with other team members to enhance process and performance.
- Created engineering documentation for manufacturing processes, equipment specifications and change notices.
- Supervised entire production process and prepared proper documentation for dispatch.
Education
MBA - Engineering Management
Bahçeşehir University
İstanbul 09.2022 - 01.2024
Bachelor of Science - Mechanical Engineering
Uludağ University
Bursa 09.2012 - 06.2015
Skills
Client Relationship Management
Sales Reporting
Lead Generation
Sales Tracking
Relationship Building
CRM Software-HubSpot
Apollo
Risk Mitigation
Project tracking
Project planning and development
Project Management
Project Planning
Software
HubSpot
Zapier
Google Workspace
Office 365
Solidworks
Autocad
Languages
Turkish
Native language
English
Intermediate
B1
Certification
Amazon Web Services Cloud Practitioner
Timeline
Amazon Web Services Cloud Practitioner
01-2024
Digital Transformation with Google Cloud
01-2024
MBA - Engineering Management
Bahçeşehir University
09.2022 - 01.2024
Project & Sales Manager
Profen Grup
04.2022 - Current
Co-Founder
Outreacher
01.2022 - Current
Project Lead Customer Relationship Management
İSBAK
01.2018 - 04.2022
Production Engineer
AGTEKS
12.2015 - 08.2017
Bachelor of Science - Mechanical Engineering
Uludağ University
09.2012 - 06.2015