Microsoft
Hi, I’m
Doğan BAYDAR
Supervisor
Bursa
Summary
Dynamic leader and skilled CNC Operator with a proven track record at BLG Otomotiv, enhancing production efficiency and workplace safety. Excelled in team building and performance management, boosting customer satisfaction and operational workflows. Expert in spindle speed control and exceptional in interpersonal communication, consistently achieving project milestones through innovative solutions and strategic planning.
Experienced Manufacturing professional skilled in operating grinders, lathes and various CNC machines in fast-paced production and maintenance environments. Dependable and reliable with expertise in monitoring telemetry, changing out tooling and loading materials.
Self-motivated team leader brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Focused team leader with over 5 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
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Well-organized team leader bringing over 5 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.
Overview
11
years of professional experience
3
Languages
Work History
BLG Otomotiv
CNC Operator
09.2023 - 09.2024
Job overview
- Improved production efficiency by adjusting and maintaining CNC machinery for optimal performance.
- Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
- Assisted in training new CNC operators, sharing best practices and offering guidance as needed.
- Properly loaded and unloaded materials in and out of machines.
- Ensured high-quality products by conducting regular inspections of finished parts and addressing any issues promptly.
- Moved finished work to correct staging area for disposition.
- Enhanced workplace safety by following all company protocols and guidelines during daily operations.
- Kept up-to-date with industry advancements by attending relevant conferences, workshops, and training sessions to continuously hone skills as a CNC operator.
- Increased customer satisfaction rates through consistent communication regarding project updates and timelines, addressing any concerns or questions promptly.
- Completed projects on time by efficiently managing workload and prioritizing tasks according to deadlines.
- Adhered to strict quality control standards by using precision measuring tools such as micrometers or calipers during the inspection process of finished products.
Concentrix
Team Leader
01.2022 - 09.2023
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Developed and executed training programs that significantly improved team skills and morale.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Teleperformance
Call Center Representative
11.2021 - 01.2022
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Concentrix
Team Leader
09.2019 - 11.2021
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Turkcell
Call Center Representative
08.2018 - 10.2018
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Eforya Hotel
Restaurant Waiter
06.2017 - 10.2017
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Cemdemir
Warehouse Manager
03.2016 - 10.2016
Job overview
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Lüks Artvin
Sales Manager
01.2014 - 02.2015
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Kestel Anatolian Technical High SchoolTurkey
High School Diploma
04.2001
Skills
Spindle speed control
Workholding techniques
Feed rate adjustment
Tool selection
Information tracking
Customer service focus
Reporting skills
Report writing
Document management
Coaching and mentoring
Staff motivation
Training management
Call monitoring
Training coordination
Problem-solving
Excellent communication
Timekeeping
Sales support
Team building
Staff management
Public speaking
Team collaboration
Interpersonal communication
Self motivation
Interpersonal skills
Multitasking
Leadership development
Performance management
Analytical skills
Analytical thinking
Active listening
Teamwork and collaboration
Problem-solving abilities
Sales pipeline development
Marketing
Personnel management
Customer retention
Adaptability
Organizational skills
Employee coaching
Operations management
Complaint resolution
Sales tactics
Financial management
Relationship building
Professionalism
Professional demeanor
Teamwork
Sales process management
Team management
Sales presentations
Sales leadership
Sales reporting
Product knowledge
Market research
Problem-solving aptitude
Project management
Customer relationship management
Financial analysis
Risk management
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
- Association for Computing Machinery
- Institute of Electrical and Electronics Engineers
- Lions Club
- Society of Human Resource Management
- Association of Information Technology Professionals
- Freemason
- Project Management Institute
- Rotary International
- National Association of Social Workers
Software
Camping and theatre
I like watching theatre and i do like camping
Languages
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
Timeline
CNC Operator
BLG Otomotiv
09.2023 - 09.2024
Team Leader
Concentrix
01.2022 - 09.2023
Call Center Representative
Teleperformance
11.2021 - 01.2022
Team Leader
Concentrix
09.2019 - 11.2021
Call Center Representative
Turkcell
08.2018 - 10.2018
Restaurant Waiter
Eforya Hotel
06.2017 - 10.2017
Warehouse Manager
Cemdemir
03.2016 - 10.2016
Sales Manager
Lüks Artvin
01.2014 - 02.2015
Kestel Anatolian Technical High School
High School Diploma
04.2001