DOĞA CAN ÖZER
Ankara,Ankara
Summary
Mechatronics Engineer with experience in Software Support, Operating Systems, Networking. Proven ability to troubleshoot and resolve complex technical issues, design and implement solutions, and work independently and as part of a team. Expertise in providing support to end users and maintaining critical systems. Passionate about learning new skills and applying them to real-world engineering
problems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
System Support Specialist
DataflowX
Ankara, Turkey
2024.12 - Current
- Provided system administration support for the company's internal network and IT infrastructure.
- Install, configure, and maintain servers, including those running critical applications like Data Diodes and Secure Mail products.
- Preload software onto servers and conduct thorough testing to ensure optimal performance and stability.
- Worked with Active Directory-related products for user management and authentication.
- Troubleshoot and resolve a wide range of IT issues, including hardware and software malfunctions, network connectivity problems, and user access issues.
- Configured and maintained SFTP and SMTP servers.
Software Support Engineer
Beyn Technology
Istanbul
2022.01 - 2025.02
- Company Overview: Softquo Holding
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance
- Solved interruptions in machines and equipment through collaborations with internal and external third parties
- Provided technical support to clients online, resolving Hardware, API or Satellite related issues daily
- Troubleshooted and resolved software related problems in variety of environments, including installation, hardware, performance issues, and bugs
- Performing on 4 shift cycles (Morning/Evening/Night/Weekend)
- Worked with several multinational QA and Product Management teams to provide technical support and create and maintain knowledge-based instruction articles
- Experienced with variety of software products and platforms, including Jira, Favro, and Microsoft Windows and Linux based systems
- Softquo Holding
Intern Engineer
TÜRKSAT Satellite Communication Cable TV and Op.
Ankara
2020.04 - 2020.05
- Designed various control systems and filter simulations using Python and MATLAB
- Applied Mean-Smooth, Median, and Non-Linear Trend Removal filters to simulations similar to the data received by receiver to correct deformations caused by electronic equipment used, atmospheric conditions and other forms of interference
- Created a simulation for processing AM and FM data using Python
- Worked to develop predictions for upcoming data in the event of a data flow interruption by passing the data received within a certain period of time through certain processes using the Kalman Filter
Education
Bachelor of Science - Mechatronics Engineering
Atılım University
2017.02 - 2021.02
Skills
- Python
- Linux OS
- PowerShell
- Firewalling and routing
- VMware
- Fortinet
- IT infrastructure development
- Process automation
- Software diagnosis
- Hardware diagnosis
- Technical issues analysis
- Technical documents comprehension
Certification
- Google IT Automation with Python Professional Certificate
- Complete Linux Training Course
- Networking Basics (Cisco Networking Academy)
- Google IT Support Professional Certificate
- IBM Introduction to Cybersecurity
- Python Data Structures / University of Michigan
- Programming for Everybody (Getting Started with Python) / University of Michigan
- Intro to Manufacturing with Autodesk Fusion 360 / Autodesk
- Modern Robotics, Foundation of Robot Motion 1/Northwestern University
- An Introduction to Interactive Programming in Python Part 1 / Rice University
- An Introduction to Interactive Programming in Python Part 2 / Rice University
- Machine Learning / Stanford University (ongoing)
- Fundamentals of Digital Image and Video Processing / Northwestern University
- Computer Vision Basics
Languages
English
Proficient (C2)
German
Elementary
References
- Alicia Hodgson del Rio / Former Support Group Manager - SoftQuo Holding (Lead Technical Support Engineer) / llekyra@gmail.com
- Barkın Tekin / Senior Expert at Garanti BBVA Tech / Phone: +90 538 399 90 28
- Enis Sarıkaya / Project Manager at ULAK Communications Inc./ eniss@turksat.com.tr
- Kaan Ercan / Digital Design Senior Engineer at Meteksan Savunma/ kaanercan@gmail.com
- Tugce Cabuk / Software Support Team Lead - Softquo Holding / Phone: +90 545 343 29 80
Timeline
System Support Specialist
DataflowX
2024.12 - Current
Software Support Engineer
Beyn Technology
2022.01 - 2025.02
Intern Engineer
TÜRKSAT Satellite Communication Cable TV and Op.
2020.04 - 2020.05
Bachelor of Science - Mechatronics Engineering
Atılım University
2017.02 - 2021.02
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