Doğaç Kaynak
Receptionist - Editor
Denizli
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Freelance Editor
Bitely
03.2023 - 09.2023
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
Receptionist
My Suit Hotel
06.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Iskenderun Cumhuriyet Anatolian High School
İskenderun, Turkey 04.2001 -
Bachelor of Arts - English Language And Literature
Mehmet Akif Ersoy University
Burdur 04.2001 -
Master of Arts - English Language And Literature
Pamukkale University
Denizli 04.2001 -
Skills
Critical thinking
Problem-solving
Relationship building
Clear communication
Project management
Keen eye for detail
Deadline management
Time management
Organization skills
Verbal and written communication
Greeting and seating clients
Timeline
Freelance Editor
Bitely
03.2023 - 09.2023
Receptionist
My Suit Hotel
06.2019 - 09.2019
High School Diploma -
Iskenderun Cumhuriyet Anatolian High School
04.2001 -
Bachelor of Arts - English Language And Literature
Mehmet Akif Ersoy University
04.2001 -
Master of Arts - English Language And Literature
Pamukkale University
04.2001 -