Döne Sinem Onuk
Clinic Manager
Summary
Dynamic Clinic Coordinator at Esthetic Smile Clinic with a proven track record in enhancing patient satisfaction and clinic efficiency. Skilled in patient care coordination and team collaboration, I successfully streamlined appointment scheduling and improved interdepartmental communication, leading to increased patient retention and a more cohesive work environment.
Overview
14
14
years of professional experience
1
1
Language
Work History
CEO
YEG Dental Clinic
01.2023 - 12.2024
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Founded and scaled a dental clinic from the ground up, managing all operations, strategy, and growth.
- Built and led a high-performing team, overseeing recruitment, training, and leadership.
- Designed and implemented official documentation, compliance forms, and regulatory processes.
- Drove business development, patient experience, and international expansion initiatives.
Clinic Coordinator
Esthetic Smile Clinic
02.2017 - 11.2023
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Improved interdepartmental communication by initiating weekly update meetings between front office staff and clinical teams.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Experienced in interpreting and evaluating dental X-rays- CT to support accurate diagnosis and treatment planning.
- Skilled in creating tailored treatment plans based on each patient’s unique clinical needs and medical history.
- Coordinated patient consultations, clinical assessments, and follow-ups to ensure continuity of care.
- Managed patient acquisition strategies and referral planning, contributing to increased international patient flow.
- Oversaw procurement and tender processes, ensuring compliance and efficiency in clinic operations.
Assistant Manager
Türkiye Belediyeler Birliği
02.2011 - 06.2013
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the guest experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
Education
Associate of Arts - Graphic Design
Bilkent Üniversitesi
Ankara 04.2001 -
Skills
Patient confidentiality
Medical terminology proficiency
Reasoned decision-making
Team collaboration
Patient examination
Medical billing
Visit followups
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Operations management
Project management
Staff scheduling
Clinical staff management
Patient care coordination
Healthcare administration
Appointment scheduling
Timeline
CEO
YEG Dental Clinic
01.2023 - 12.2024
Clinic Coordinator
Esthetic Smile Clinic
02.2017 - 11.2023
Assistant Manager
Türkiye Belediyeler Birliği
02.2011 - 06.2013
Associate of Arts - Graphic Design
Bilkent Üniversitesi
04.2001 -