Triathlon
Dmitrii Isaev
Financial Consultant/Adviser
Summary
Flexible Lead Sales Associate/Customer support specialist with managing skills, driven by ambition, integrity and positive feedback. Excellent history of customer satisfaction and sales goal achievements.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Team Leader/Manager
VTB Bank Russia
Cheboksary
01.2021 - 10.2022
- Led team of 25 members while providing exceptional customer service.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails and written correspondence.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
Investment Support Specialist
VTB Bank Russia
Moscow
12.2018 - 01.2021
- Met with customers and clients to update accounts and reports.
- Contacted potential clients to pursue sales and gather funds.
- Highlighted values and educated clients on bonds, stocks, futures, options and other derivatives/financial products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Specialist/Telemarketer
VTB Bank
Cheboksary
10.2016 - 11.2018
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recorded product or service failure complaints and notified appropriate departments.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Bachelor's - Tourism Management
Chuvash State University
Cheboksary 07.2009 - 07.2013
Skills
Complaint resolution
Accomplishments
Personal:
- Telephone Service - Professionally processed 120+ calls per day, providing information and service to ensure customer satisfaction.
- Professionally and promptly handled claim situation which led to high performance rating amongst VTB bank professionals. Was also awarded few times.
- Grew customer base by selling various products: bonds, stocks, small business accounts.
As a team leader/Supervisor:
- Managed the quarterly award winning sales team of 25 staff members at the bank.
- Collaborated with the team in the development of various projects.
- Decreased employee turnover rate by 25%, compared y/y 2020/2021.
- Brought more than a 5 000 new active clients.
- Successfully trained 50 new employees.
Interests
Foreign languages
Computer games
Cooking
Timeline
Sales Team Leader/Manager
VTB Bank Russia
01.2021 - 10.2022
Investment Support Specialist
VTB Bank Russia
12.2018 - 01.2021
Customer Service Specialist/Telemarketer
VTB Bank
10.2016 - 11.2018
Bachelor's - Tourism Management
Chuvash State University
07.2009 - 07.2013