Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Dmitrii Isaev

Dmitrii Isaev

Financial Consultant/Adviser

Summary

Flexible Lead Sales Associate/Customer support specialist with managing skills, driven by ambition, integrity and positive feedback. Excellent history of customer satisfaction and sales goal achievements.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Sales Team Leader/Manager

VTB Bank Russia
Cheboksary
01.2021 - 10.2022


  • Led team of 25 members while providing exceptional customer service.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Implemented new working processes to deliver multiple improvements.

Investment Support Specialist

VTB Bank Russia
Moscow
12.2018 - 01.2021
  • Met with customers and clients to update accounts and reports.
  • Contacted potential clients to pursue sales and gather funds.
  • Highlighted values and educated clients on bonds, stocks, futures, options and other derivatives/financial products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.

Customer Service Specialist/Telemarketer

VTB Bank
Cheboksary
10.2016 - 11.2018
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Education

Bachelor's - Tourism Management

Chuvash State University
Cheboksary
07.2009 - 07.2013

Skills

Complaint resolution

Accomplishments

Personal:


  • Telephone Service - Professionally processed 120+ calls per day, providing information and service to ensure customer satisfaction.
  • Professionally and promptly handled claim situation which led to high performance rating amongst VTB bank professionals. Was also awarded few times.
  • Grew customer base by selling various products: bonds, stocks, small business accounts.


As a team leader/Supervisor:


  • Managed the quarterly award winning sales team of 25 staff members at the bank.
  • Collaborated with the team in the development of various projects.
  • Decreased employee turnover rate by 25%, compared y/y 2020/2021.
  • Brought more than a 5 000 new active clients.
  • Successfully trained 50 new employees.

Interests

Triathlon

Foreign languages

Computer games

Cooking

Timeline

Sales Team Leader/Manager

VTB Bank Russia
01.2021 - 10.2022

Investment Support Specialist

VTB Bank Russia
12.2018 - 01.2021

Customer Service Specialist/Telemarketer

VTB Bank
10.2016 - 11.2018

Bachelor's - Tourism Management

Chuvash State University
07.2009 - 07.2013
Dmitrii IsaevFinancial Consultant/Adviser