Ödül Kesre Erkul
Istanbul
Summary
Highly motivated, solution-oriented team player with excellent oral and written communication skills. Experienced in managing modern systems and customer communications. Proven ability to propose smart and efficient solutions by analytical approach in complex situations to obtain better results. Dedicated, enthusiastic, and aiming to develop company operations by integrating innovative solutions. Open to travel and relocate.
Overview
7
7
years of professional experience
Work History
E-commerce Customer Service Representative
Demmex External Sales LLC., Turkiye
Istanbul, Turkey
08.2020 - Current
- Managed e-commerce operations on platforms like Amazon, Etsy and eBay, including product listings, inventory tracking, price updates, and post-sale processes.
- Implemented system upgrades and operational tools to enhance platform efficiency and sales processes
- Organized customer orders, ensuring smooth and timely shipping processes while effectively managing inventory and delivery tracking systems.
- Responded promptly to customer inquiries, using proper tools to improve customer satisfaction and communication efficiency.
SDU Project Assistant & Customer Relations
A&A COM Pty. Ltd. - Australia NSW Branch
Sydney, Australia
08.2018 - 03.2019
- Collaborated in a team to arrange schedules and manage data reporting, working with modern systems for data accuracy and report archiving.
- Enhanced customer communication and scheduling through the implementation of new software tools and systems.
Manager Assistant
3 Addictions Italian Restaurant
Sydney, Australia
03.2018 - 03.2019
- Managed the restaurant during busy times by utilizing operations for reservation and customer management systems.
- Provided professional customer service, coordinating team members to track customer satisfaction metrics during special events and organizations
Education
Bachelor of Science - Geological Engineering
Middle East Technical University (METU)
Ankara, Turkey02-2017
High School Diploma -
Bornova Anadolu Lisesi (BAL)
Izmir, Turkey06-2010
Skills
- Shipping procedures
- Complaint resolution
- Written support
- E-commerce platforms
- MS Office Programs
- System Management
Interests
- Playing the Violin
- 2D Drawing
- Photographing
- Robotic Programming
Languages
Turkish
Native language
English
Advanced
C1
German
Intermediate
B1
Accomplishments
- German Language Sufficiency Diploma, 2010
- National Player Degree Scholarship (Chess), 2011-2014
- PTE (English Proficiency Test), 72/90
- SAP Training Certificate, 2018
- University Association of Motor Sports, D-level Referee license
Timeline
E-commerce Customer Service Representative
Demmex External Sales LLC., Turkiye
08.2020 - Current
SDU Project Assistant & Customer Relations
A&A COM Pty. Ltd. - Australia NSW Branch
08.2018 - 03.2019
Manager Assistant
3 Addictions Italian Restaurant
03.2018 - 03.2019
Bachelor of Science - Geological Engineering
Middle East Technical University (METU)
High School Diploma -
Bornova Anadolu Lisesi (BAL)