Ödül Kesre Erkul
E-Commerce Manager
İstanbul
Summary
Highly motivated, results-driven team player with excellent oral and written communication skills. Someone who is not afraid to take risks in critical positions and propose new solutions in complex situations in order to obtain better results; very dedicated, enthusiastic, and willing to improve the company that I am working for by adding remarkable value. Open to travel and relocate.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
International Customer Representative
Demmex External Sales LLC.
8 2020 - Current
- Managing e-commerce operations on platforms like Amazon, Etsy, and eBay, including product listings, inventory tracking, price updates, and post-sale processes.
- Adding new products to our platforms and optimizing sales processes to ensure efficient operations.
- Processing customer orders that we received and organizing them for packaging department to ensure smooth and timely shipping processes.
- Responding promptly to customer inquiries and requests to consistently enhance customer satisfaction as part of my role.
SDU Project Assistant & Customer Relations
A&A COM Pty. Ltd.
08.2018 - 03.2019
- Working as a team, arranging daily schedules for the technicians and team workers
- Reporting every data at the end of the day to the responsible person, getting feedback from him, and archiving these reports
- Communicating with the customers to arrange convenient times for them to complete the government's projects.
Manager Assistant
3 Addictions Italian Restaurant
03.2018 - 03.2019
- Providing professional customer service in consideration of customer satisfaction
- Organizing the team members and giving them briefings for special occasions and special events
- Managing the restaurant in busy times and handling the chaos situations calmly.
Education
Bachelor's Degree - Geological Engineer
Middle East Technical University (METU)
Ankara 01.2010 - 04.2017
Bornova Anadolu Lisesi (BAL)
İzmir 01.2006 - 04.2010
Skills
MS Office Word
MS Office Excel
Google Drive Sheets
Google Drive Docs
Photoshop
Prizescertificatesscholarships
- German Language Sufficiency Diploma, 2010
- National Player Degree and Scholarship (Chess), 2011-2014
- PTE (English Proficiency Test), 72/90
- SAP Training Certificate, 2018
Interestsmemberships
- University Association of Motor Sports, D-level Referee license
- Playing Violin
- Riding a horse
- Photographing
Languages
English
Advanced
C1
German
Intermediate
B1
Timeline
SDU Project Assistant & Customer Relations
A&A COM Pty. Ltd.
08.2018 - 03.2019
Manager Assistant
3 Addictions Italian Restaurant
03.2018 - 03.2019
Bachelor's Degree - Geological Engineer
Middle East Technical University (METU)
01.2010 - 04.2017
Bornova Anadolu Lisesi (BAL)
01.2006 - 04.2010
International Customer Representative
Demmex External Sales LLC.
8 2020 - Current