Dilhan Türkan Babacan
Guest Relations/Secretary/Management Assistant
Antalya,Antalya
Summary
Accomplished Management Secretary at AKKA Alinda Hotel, adept in office management and guest relations. Enhanced efficiency by streamlining workflows and coordinating successful events. Proficient in Microsoft Office, with strong problem-solving abilities. Recognized for improving inter-departmental communication and ensuring seamless operations, contributing to a 20% increase in office productivity.
Packaging professional with thorough expertise in handling and preparing products for shipment. Proven ability to maintain high standards of quality and efficiency, consistently contributing to smooth production workflows. Known for reliability, adaptability, and strong communication skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Management Secretary
AKKA Alinda Hotel
07.2025 - Current
- Organized successful events and conferences by overseeing logistics, coordinating with vendors, and managing guest lists.
- Coordinated performance review sessions between managers/employees ensuring thorough evaluations took place at designated intervals.
- Increased efficiency within the office environment through regular evaluation of workflows, identifying areas for improvement or streamlining operations as needed.
- Managed appointment scheduling, maintaining an organized calendar to avoid conflicts or double bookings.
- Managed office inventory and supplies, monitoring stock levels and placing orders proactively to avoid shortages or delays in operations.
- Facilitated travel arrangements for executives including booking flights, accommodations, ground transportation services ensuring hassle-free trips.
- Enhanced communication between departments by organizing and attending inter-departmental meetings, taking accurate minutes, and distributing them accordingly.
Guest Relations Officer
Titanic Deluxe Hotel
03.2024 - 07.2025
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Greeted guests upon arrival and offered assistance.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Packing Operator
Factory
01.2025 - 03.2025
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
Production Worker
Flower Factory Florist
12.2024 - 01.2025
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Guest Relations Officer
LAGO Hotel
07.2023 - 10.2023
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Bachelor - Turkish Language Education
Akdeniz University
AntalyaSkills
Office management
Timeline
Management Secretary
AKKA Alinda Hotel
07.2025 - Current
Packing Operator
Factory
01.2025 - 03.2025
Production Worker
Flower Factory Florist
12.2024 - 01.2025
Guest Relations Officer
Titanic Deluxe Hotel
03.2024 - 07.2025
Guest Relations Officer
LAGO Hotel
07.2023 - 10.2023
Bachelor - Turkish Language Education
Akdeniz University