Dilge Çapkur
Reservation Agent
Istanbul
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Reservation Agent
JW Marriott Istanbul Bosphorus
01.2024 - Current
- Provided guests with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
Reservation Agent
Address Hotels & Resorts
08.2022 - 09.2023
Call Center Agent / Receptionist
Reges a Luxury Collection
06.2021 - 12.2021
Call Center Agent
Biblos Resort
06.2020 - 09.2020
Mutfak Stajyeri
Biblos Resort
07.2019 - 09.2019
Bargirl / Barmaid
Teos Village
06.2017 - 10.2017
Education
Bachelor of Hospitality And Tourism Management - Turizm İşletmeciliği ve Otelcilik
Dekuz Eylul Universitesi
Izmir, Turkey 01.2016 - 01.2021
Timeline
Reservation Agent
JW Marriott Istanbul Bosphorus
01.2024 - Current
Reservation Agent
Address Hotels & Resorts
08.2022 - 09.2023
Call Center Agent / Receptionist
Reges a Luxury Collection
06.2021 - 12.2021
Call Center Agent
Biblos Resort
06.2020 - 09.2020
Mutfak Stajyeri
Biblos Resort
07.2019 - 09.2019
Bargirl / Barmaid
Teos Village
06.2017 - 10.2017
Bachelor of Hospitality And Tourism Management - Turizm İşletmeciliği ve Otelcilik
Dekuz Eylul Universitesi
01.2016 - 01.2021