Dilek Ersin
Business Analyst & Data Analyst
İstanbul
Summary
Data Analysing experience for almost 10 years to get forecast of coming months income and expenses, to catagorize the customers for analysing the trends, to get feedback of the services the customers got, for improving the quality of the work and motivating and reward the employees
Overview
33
33
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Company Owner
Mozaik Language And Art School
İstanbul
05.2012 - Current
- Automated manual workflows to improve audit controls.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed 8 employees by supervising daily tasks.
Company Owner
Pronail Jojomay Mall Of İstanbul Beauty Center
İstanbul
06.2018 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Automated manual workflows to improve audit controls.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Business Analyst Manager
Metlife Insuance CO.
İstanbul
06.1998 - 04.2012
- Mapped current business and operational processes and recommended areas for improve ment.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Collaborated with Actuary and Customer Relation departments to respond to questions and concerns regarding project details.
- Increased annual revenue by 40% by recommending improvements in Automated Credit Card Payment System efficiency.
- Identified issues, analyzed information and provided solutions to problems.
- Researched and compiled tailored monthly analytics and reports for senior management with IBM AS400 Queries and Microsoft Excel.
Programmer Analyst
Ege Seramik CO.
İstanbul
03.1989 - 03.1993
- Directed software design and development to meet client needs for functionality and performance.
- Worked closely with clients to establish specifications and system designs.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Responded to and remedied critical issues to limit downtime.
- Performed regression and system-level testing to verify software quality prior to release.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Implemented innovative systems for data collection.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Senior Programmer Analyst
Arkas Holding - Internartional Logistic Services
İstanbul
03.1993 - 06.1998
- Directed software design and development to meet client needs for functionality and performance.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Responded to and remedied critical issues to limit downtime.
- Performed regression and system-level testing to verify software quality prior to release.
- Tested and deployed scalable and highly available software products.
- Documented program development and revisions to maintain records.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Wrote highly maintainable, solid code for software system.
- Enhanced interfaces to promote better functionality for users.
- Improved systems with addition of new features and infrastructure.
- Collaborated with product management to design, build and test systems.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
- Tested server code to validate code changes.
Education
Bachelor Of Applied Science In Information Technology - Computer Programming
Agean University
İzmir - Turkey 09.1984 - 08.1988
Skills
Business growth
Profit and Loss
Product development
Delegation
Staff training/development
Coaching and mentoring
Employee reviews
Marketing
Business planning
Data validation
Use Cases
Defect tracking
Data analysis
Project Management
Data quality assurance processes
Enterprise application integration
Accomplishments
- Supervised team of 4 staff members.
- Achieved different Bank Credit Cards Collections online and in single attempt by introducing Automation of Credit Card Collections.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the development of Data Migration
Certification
Coach-Specific Training - 64 hours
Timeline
Company Owner
Pronail Jojomay Mall Of İstanbul Beauty Center
06.2018 - Current
Coach-Specific Training - 64 hours
03-2017
Company Owner
Mozaik Language And Art School
05.2012 - Current
Business Analyst Manager
Metlife Insuance CO.
06.1998 - 04.2012
Senior Programmer Analyst
Arkas Holding - Internartional Logistic Services
03.1993 - 06.1998
Programmer Analyst
Ege Seramik CO.
03.1989 - 03.1993
Bachelor Of Applied Science In Information Technology - Computer Programming
Agean University
09.1984 - 08.1988