Dilde Yılmaz

•. Oversee shore excursion operations for MSC Cruises at key Turkish ports, including Izmir, Kuşadası (Egeport), Marmaris (Netsel Port), and Istanbul (Galataport)

• Coordinate with ships prior to arrival to ensure seamless excursion planning and execution

• Prepare and analyze cost and revenue reports after each operation to track financial performance

• Compile and process raw data, creating monthly operational analysis and performance reports

• Build supplier networks in new destinations to expand product offerings and strengthen partnerships

• Develop business initiatives aimed at increasing sales and enhancing excursion profitability

• Create new tour alternatives, writing detailed itineraries, descriptions, and timing schedules

• Manage proposals and arrangements for incentive groups

• Lead yield and allotment management processes to maximize capacity utilization

• Draft and finalize contracts and agreements with suppliers and partners

• Analyze guest feedback reports and consolidate findings into end-of-month performance reviews

• Facilitate interdepartmental data analysis and reporting flows to ensure accurate information sharing

•. Managed a 300-person call center handling Jolly Tur’s international, cruise, and cultural tours

• Monitored and analyzed daily productivity levels, ensuring targets were consistently met

• Oversaw real-time sales performance and intervened promptly in case of fluctuations to sustain efficiency

• Directed performance tracking systems to optimize call center output and sales conversion rates

• Researched and sourced new products to meet B2C sales demand through Villasepeti.com

• Onboarded new products into the portfolio and ensured their integration into the online sales platform

• Prepared and managed product pricing, contracts, and online listings to enable smooth sales processes

• Monitored pricing actions, discounts, and promotional campaigns on product pages

• Supported the sales team by enabling direct and immediate customer transactions

• Managed call center operations, ensuring efficient customer service and sales support

•Led all incoming operations in Bodrum for key international markets including Europe, the UK, Romania, Russia, and Lebanon

• Negotiated and finalized commercial conditions and contracts with overseas sales channels

• Monitored and optimized sales performance of contracted products by market through effective yield management strategies

• Delivered reports, statistical analyses, and performance insights to support Regional Manager decision-making

• Oversaw online sales channel performance and implemented improvements where needed

• Directed and supervised regional office staff, ensuring effective task allocation and follow-up

• Contributed to management’s budget planning and financial reporting processes

• Prepared, negotiated, and executed sejour and group contracts for the UK and European markets

• Tracked and optimized yield performance, ensuring competitive pricing and effective inventory management

• Managed SPOs, last-minute offers, and all allotments, including system entry and updates

• Supported sales channels with actionable insights and strategic recommendations to strengthen sales performance

• Developed and presented statistical reports and performance analyses to the Board of Directors

• Led and managed the sales, scouting, reservations, transfers, and accommodation operations for MICE and incentive groups

• Organized and coordinated all events within group programs, ensuring seamless execution from planning to delivery

• Coordinated task allocation across departments within the agency to optimize efficiency and collaboration

• Directed budget planning and financial oversight for group and event operations

• Managed reservation flow and daily operations for major European tour operators including Neckermann, Thomas Cook, and JMC

• Liaised with partner agencies abroad to ensure seamless coordination and communication

• Oversaw online sales channels and ensured smooth pre-sales and post-sales support

• Provided operational and customer service support to strengthen client satisfaction and efficiency

• Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere and positive first impressions.
• Coordinated reservations and room assignments, optimizing occupancy rates and guest satisfaction through attention to detail.
• Maintained accurate records of guest check-ins and check-outs, supporting seamless operations and effective reporting
• Resolved customer problems and complaints.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.