Dilber Yavuz
Associate Director
Kartal
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsSummary
Dynamic Information Technology Manager with 20 years of IT experience. Proven track record in leading high-performing teams and driving strategic technology initiatives. Expert in software architecture and project management, successfully launching award-winning platforms that enhance customer satisfaction. Committed to fostering innovation and optimizing operational efficiency through effective leadership and collaboration. My primary focus is on creating and sustaining innovative, efficient, and agile solutions that help people connect to the digital world and to each other.
Overview
2025
2025
years of professional experience
10
10
Certificates
Work History
Software Engineering Associate Director
Turkcell Technology
06.2023 - 01.2025
- Leading a team of 22 professionals, overseeing the technical product strategy, analysis, and software development for products and solutions used by Turkcell Fixed Dealers.
- Directing the development of web and Android applications, optimizing processes such as sales, presales, installation, troubleshooting and stock tracking.
- Managing the lifecycle development of the 'Superbox' product and device management within Turkcell Superonline's CRM System (SOL MAYA).
- Driving operational effectiveness and efficiency by managing the design, implementation, and continuous improvement of strategic technology plans, ensuring alignment with both business objectives and customer needs.
- Spearheading the design and execution of large-scale transformation projects, consistently exceeding customer expectations by delivering high-quality, on-time solutions across multiple platforms. Focused on optimizing product functionality, ensuring robustness, and maintaining operational excellence throughout the release lifecycle.
- Collaborating cross-functionally with product teams, engineering, and business stakeholders to deliver seamless product releases, while proactively identifying risks and implementing mitigation strategies to ensure smooth project delivery and long-term success.
- Enhancing team performance and fostering a culture of innovation by mentoring and guiding junior engineers, encouraging continuous learning, and facilitating knowledge sharing across teams.
- Additional experience and expertise in Git, Git Flow, Jira, Confluence, OpenShift, system architecture, microservices design patterns, domain-driven design and test-driven design
- OPEX + CAPEX Budget Management (>$10 million)
Software Engineering Manager, Call Center Solution
Turkcell Teknoloji
11.2019 - 06.2023
- Managed engineering teams of up to 32 members, with a diverse range of experience levels from junior to senior staff.
- Led business analysis, software development, and testing processes for the Call Center and Corporate Sales Solutions departments.
- Successfully launched an award-winning omni-channel platform that significantly improved customer satisfaction at Turkcell, earning recognition in the Customer Experience Management (CEM) field.
- Initiated a Low-Code Transformation by launching a medium-scale project, aimed at improving operational efficiency and reducing development time.
- Oversaw technical debt management, ensuring sustainable software development practices.
- Directed software development vendor management, ensuring quality deliverables and effective collaboration.
To follow up the requests received from internal/external audits, inspections and controls and to ensure that the necessary actions are take - Defining committed and aspirational OKRs that utilize team's capacity and satisfy business goals.
- Stayed up-to-date with emerging software development trends and technologies, driving the adoption and dissemination of new technologies across the team and applications.
Software Development Manager, Product Information
Turkcell Technology
01.2019 - 11.2019
- Engineering Manager, Responsible for agile teams focused on E2E SDLC of Mobile Telco CRM, Document & Order & Catalog Management, Processes and Mobile Services subscription life cycle, providing integration framework and solutions for Digital CRM and related channels.
- Providing full support to large-size transformation projects of CRM legacy systems.
- Reviewed code to check compliance with company coding guidelines.
- Managed software development reporting for corporate reporting and business intelligence efforts.
- Worked with developers to identify and remove software bugs.
- Mentored junior developers and engineers through onboarding process and long-term team contributions.
Product Owner and Expert Business System Analyst
Turkcell Technology
04.2011 - 06.2019
- Designed business process flows for the product management stream, managed backlog prioritization, ensuring alignment between business needs and technical solutions.
- Managed relationships with both technical and business stakeholders, facilitating effective communication and collaboration across teams.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Served as Analyst and Product Owner, driving operational effectiveness for the Centrified Service, Product, Offer, and Campaign Catalog for Technical and Business Telco Services. This role involved translating business and technical needs into the relevant data model structure within the catalog.
- Analyzed and provided 3rd tier support for large-scale, distributed SOA services, including Turkcell Tariff Provisioning System (2M transactions/day), Turkcell Balance Inquiry System (20M transactions/day), Core Charging System Adaptor (50M transactions/day), Prepaid Transactions System (30M transactions/day), and Prepaid Account Balance Operations System (20M transactions/day).
- Performed technical and business analysis for charging, tariff, and campaign systems, optimizing processes and identifying areas for improvement.
- Specialized in Ericsson Charging and Billing solutions, contributing to the efficiency and scalability of telecom services.
Project Manager and Business Analyst
Turkcell
2008 - 04.2011
- Served as Project Manager and Business Analyst on various projects related to charging, campaigns, tariffs, finance, and customer service.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Application Operation Rating & Charging
Turkcell
03.2005 - 10.2008
- Operated billing & charging and tariff provisioning batch processing, handling over 10M transactions every billing night.
- Operated Postpaid Charging and Promotion System (BSCS).
- Developed and run PL/SQL check scripts to correct charging data before billing process.
- Lead 6 Sigma sub-program to achieve operational excellence.
Education
Bachelor of Science - Computer Engineering
04.2001 -
Skills
Team leadership
Certification
[Digital Masters], [Turkclll Academy & Udacity & BUMED] - [2024]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Engineering Associate Director - Turkcell Technology
06.2023 - 01.2025
Software Engineering Manager, Call Center Solution - Turkcell Teknoloji
11.2019 - 06.2023
Software Development Manager, Product Information - Turkcell Technology
01.2019 - 11.2019
Product Owner and Expert Business System Analyst - Turkcell Technology
04.2011 - 06.2019
Application Operation Rating & Charging - Turkcell
03.2005 - 10.2008
Yildiz Technical University - Bachelor of Science, Computer Engineering
04.2001 -
Project Manager and Business Analyst - Turkcell
2008 - 04.2011
Languages
Turkish
Native or Bilingual
English
Full Professional
Bulgarian
Limited Working
Hobbies
Alize Turkcell sailing team member, amateur at diving, trekking