DİLARA ÇOKER

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Organizing the education processes of students according to the procedures of the Ministry of National Education.
• Managing recruitment and termination processes.
• Defined clear targets and objectives and communicated to other team members.
• Ensuring the business complies with the Ministry of National Education procedures.
• Established performance goals for employees and provided feedback on education methods for reaching those milestones.
• Established performance goals for employees and provided feedback on education methods for reaching those milestones

Recruitment

• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Conducting and answering job interviews.
• Preparing the orientation program, organizing the necessary trainings and giving the human resources’ orientation training
• Preparing and/or updating the job description.
• Determination of internship periods and management of the process.
• Conducting and reporting exit interviews.

Training

• Organization of trainings and exams of documents such as Vocational Education, Vocational Qualification, Mastery, Journeymanship, Operator etc., and trainings that need to be renewed.
• Conducting training needs analysis together with the relevant department manager.
• Organizing the planned trainings and following up the participation.

Reporting

• On a weekly basis; Preparing the number of personnel table, keeping the production table up-to-date,relevant fields of the Central Human Resources report (recruitment and training activities).
• On a monthly basis; Preparation of Human Resources data report, recruitment and training report.