Dilara Kaptan

• Develop and nurture long-term relationships with clients, serving as their primary point of contact
• Understand clients' HR challenges and objectives and find solutions to meet their needs
• Provide training and onboarding sessions to ensure clients are proficient in using the product
• Monitor clients' usage and engagement with the technology to identify opportunities for improvement
• Proactively address client concerns and troubleshoot any issues they may encounter
• Collaborate with cross-functional teams to advocate for client needs and feedback
• Conduct regular check-ins and product reviews with clients to measure satisfaction and identify upsell opportunities
• Stay updated on industry trends and HR best practices to provide valuable insights to clients.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established strong relationships with key customers, resulting in increased customer loyalty.

• Review sales and gross profit report to assess company efficiency.
• Creating and developing strategic agendas with potential business partners
• Analyzing the needs of companies in detail and establishing sustainable partnerships
• Carrying out studies to increase work and process efficiency
• Analyzing the processes of business partners, preparing short, medium and long-term roadmaps within a strategic planning and aiming to reduce the carbon footprint.
• Finding new customers and establishing sustainable relationships
• Management of the account from the first contact until the contract is signed
• Analyzing and optimizing stakeholders' waste management processes by preparing alternative scenarios under win-win umbrella
• Preparing sustainability & investment projects for long-lasting business partnerships
• Managing more than 30 companies in a daily routine.

• Building up new business relationships with potential clients
• Analyzing and optimizing stakeholders' waste management processes.
• Negotiated contracts with partners to give equitable terms to all parties.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.
• Developed and implemented strategies to enhance partner relations.

• Identified gaps in existing product portfolio by analyzing competitor offerings and consumer demands, guiding development of new solutions that resonated with target audience segments.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Analyzed market trends and competitors'' offerings to refine and improve company products or services.
• Developed knowledge of company products and services to make suggestions according to customer needs.

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• Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
• Conducted thorough competitor analysis to identify gaps in the market and capitalize on unique selling points.
• Developed new opportunities by effectively communicating product lines to leading international corporations.
• Consulted with businesses to supply accurate product and service information.
• Informed customers of promotions to increase sales productivity and volume.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Developed knowledge of company products and services to make suggestions according to customer needs.