Dilan Turan
Head waitress
Dubai
Summary
Experienced Head Waitress with strong skills in guest relations, upselling, and delivering high quality dining experiences. Skilled at guiding customers through menu choices, resolving issues promptly, and supporting smooth restaurant operations in high volume settings. Energetic, personable, and dedicated to creating a welcoming atmosphere while contributing to team success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Head Waiter
Tutsu Restaurant
04.2025 - 09.2025
- Welcomed and guided guests, provided menu recommendations, and ensured a memorable dining experience.
- Took and processed food & beverage orders, coordinated with kitchen and bar staff to deliver timely service.
- Assisted supervisors in assigning tables and supporting smooth floor operations.
- Trained new waitstaff on service standards, menu knowledge, and customer care.
- Handled customer requests, special dietary needs, and resolved minor issues to maintain satisfaction.
- Ensured tables, dining area, and service stations were clean, organized, and fully stocked.
- Assisted with billing, payments, and point-of-sale transactions.
- Supported the team during peak hours by stepping in wherever needed.
Cocktail server, Team Leader, Waitress
Nobu Atlantis The Palm
11.2022 - 03.2025
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and offered guests knowledgeable suggestions. Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Prepared tables for guests and reset tables between customers. Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Waitress
Flashback Speakeasy Bar
11.2021 - 11.2022
Seasonal Waitress
Macakizi Beach Hotel
05.2021 - 10.2021
Seasonal waitress
Loft Elia Restaurant
08.2020 - 10.2020
Waitress
Sofitel Taksim
08.2019 - 03.2020
Assistant Waitress
Ciragan Palace Kempinski
01.2017 - 01.2019
Education
Bachelor's Degree - Journalism
Kocaeli University
01.2016
Skills
- Food and Drink Pairings
- Allergen Awareness
- Order Accuracy
- Menu Knowledge
- Customer Service Excellence
- Table Setup and Maintenance
- Food Safety
- Payment Processing
- High-Volume Service
- Guest Relations
- Upselling Techniques
References
Damien, Duviau, Executive Chef, +971509098659, Nobu Restaurant
Timeline
Head Waiter
Tutsu Restaurant
04.2025 - 09.2025
Cocktail server, Team Leader, Waitress
Nobu Atlantis The Palm
11.2022 - 03.2025
Waitress
Flashback Speakeasy Bar
11.2021 - 11.2022
Seasonal Waitress
Macakizi Beach Hotel
05.2021 - 10.2021
Seasonal waitress
Loft Elia Restaurant
08.2020 - 10.2020
Waitress
Sofitel Taksim
08.2019 - 03.2020
Assistant Waitress
Ciragan Palace Kempinski
01.2017 - 01.2019
Bachelor's Degree - Journalism
Kocaeli University