Didem Arslan

• Lead and support customer implementations, ensuring seamless deployment, rostering, and product integration.
• Serve as a product expert, providing technical and instructional support to educators during and after the sales process.
• Build and enhance partner capacity to independently manage implementations and customer support over time.
• Monitor customer adoption trends, ensuring high engagement and fidelity in product usage.
• Establish strong relationships with educators and school system leaders, fostering advocacy and renewals.
• Provide valuable feedback to internal teams for continuous product and service improvement.
• Utilize data insights to drive product effectiveness and customer success.
• Support partners and educators across Turkey, Egypt, and other MENA markets.

• Monitoring student progress and meeting weekly with partner schools

• Preparing marketing plan for each partner school

• Working with freelance designer to prepare bespoke marketing materials

• Planning school visit logistics with school coordinators

• Creating events in CRM for each session

• Coordinating student success monitoring across all accounts

• Systematizing data collection from student/parent sessions

• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.

• Improved team collaboration with establishment of regular coordination meetings and updates

• Prepare and deliver detailed parent presentations, information letters, and essential school materials.

• Reporting to the Sales Country Manager - Turkey, taking responsibility to develop and manage the sales operations and educational support and advice of Smart Education for all the educational sectors.

• Achieving the assigned sales goals and targets.

• Effective coverage of the territory ( Turkey ) – regular visits by meeting, giving presentations and consultation/ information to the decision-makers in educational sector.

• Supplying the line manager with regular weekly visit reports in an agreed format

• Submitting market/territory reports monthly in an agreed format.

• Adding reports and data of the clients on the company’s CRM on regular agreed basis

• Conduct appropriate product presentations tailor-made to teachers’ needs. Draw up teacher training programs for the educational institutes in your territory in conjunction with the Training Unit.

• Establish long term professional relationships with all customers.

• Carry out research and feedback analysis to all relevant parties to monitor teacher needs and teacher satisfaction.

• Ensuring optimum promotion of all products and solutions at exhibitions, conferences, and seminars.

• Transferring K-12 and ELT knowledge to new team members.

• Target growth markets – identify and follow-up opportunities in a timely manner.

• Reporting to marketing & editorial colleague’s details of market needs to ensure our products and services are best suited to our customers.

• Supported the implementation process of 12 e-learning products (Achieve 3000, Actively Learn, Level Up, Brain Pop, Brain Pop ELL, MyOn, English Central, Joy School, Study Cat, Tumble Books, Sunshine Digital) for K-12 schools.
• Delivered detailed product presentations to K-12 schools and facilitated curriculum alignment between platform content and school curricula.
• Created supplementary materials and worksheets for schools based on curriculum and platform content.
• Conducted professional development workshops for teachers in partner schools, enhancing effective platform usage.
• Developed strategies to increase platform engagement and improve usage in educational settings.
• Provided academic training to the sales team on platform functionalities, helping to boost their sales efforts.
• Provided ongoing technical and academic support to schools, addressing queries related to platform use, troubleshooting issues, and offering best practice recommendations.
• Analyzed usage data and performance metrics to provide insights to school leadership on student engagement, platform effectiveness, and areas for improvement.
• Collaborated with product teams by collecting user feedback from schools and educators, contributing to product updates and improvements based on real-world usage.
• Assisted in the localization of platform content to align with the specific educational standards and needs of the Turkey/MENA region.
• Worked closely with sales, marketing, and product development teams to ensure alignment on customer needs, contributing to the overall success of the platform.
• Engaged with school administrators and educational stakeholders to foster long-term partnerships, focusing on retention and satisfaction.

• Developing and implementing Renaissance product strategies consistent with company vision

• Training internal and distribution sales staff to be self-sufficient in sales efforts

• Building capacity of CUP professional development staff • Assisting in the development and implementation of the Turkish value proposition for our whole product offering

• Setting-up process for financial reconciliation of additional products with Ren internal staff

• Key Accounts

• Provide sales demonstrations in tandem with CUP and distribution sales staff as well as product presentations to the potential customers • Working with the CUP PD staff and school stakeholders on implementation plans

• Producing and review product/curriculum alignment document • Tracking product use and impact on end users

• Assisting in financial reconciliation of licenses

• Collecting and analyzing feedback from customers, stakeholders and other teams to shape requirements, features and end products

• Making recommendations to expand customer base and vision

• Ensuring products and releases are launched correctly and on schedule as well as any notices or general news that need to be distributed in Turkey

• Leading and managing the English Department

• Managing and directing the instructional programme as well as extra- curricular activities

• Hiring and supervising instructional staff, observing teachers' lessons and giving feedback

• Sustaining implementation of curriculum and monitoring achievement of students, effectiveness of teachers

• Providing in- service workshops for teachers with the help of to our solution partners

• Ensuring fair and effective assessment procedures, also preparing exams and Test of Speaking exam including its materials

• Ensuring continued innovation in the teaching of English

• Encouraging the use of ICT in all appropriate areas of EL

• Empowering the teachers to be competent in web 2.0 tools

• Developing effective lesson plans for ESL classrooms

• Incorporating technology in daily lessons

• Designing supportive learning activities for secondary students that aim at advancing their newly acquired L2 skills

• Conducting lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening

• Organizing extracurricular opportunities such as contests and quiz shows, festivals

• Carrying out international projects to arouse motivation among students for English Learning

• Heading 6 ELT teachers and mentoring them

• Assessing progress of students to ensure success of language program • Completing mid-term and end of year student performance and assessment reports all documentation and paperwork.

• Planning and conducting English language lessons for different levels and age groups

• Providing a positive learning environment, checking and giving feedback to students' assignments

• Ensuring students are able to understand and communicate efficiently and effectively in English language

• Supervising students before, during and after school activities

• Designing and preparing international schools projects

• Supporting pupils to improve their speaking, writing, listening and seeing abilities through assigned exercises and programs

• Preparing daily and weekly lesson plans as well as theme-based activities

• Effectively maintaining interest and providing an interactive atmosphere

• Developing lesson plans, tracking student performance

• Reporting to parents

• Supervising students in classroom and on the playground.

• Planning and conducting English language lessons for adults also for VIP Classes

• Preparing lesson plans and conducting activities that target confidence, perception, vocabulary building, pronunciation practice and grammar

• Teaching English as a Second Language to classes of 15-18 students and tailored lessons according to student needs

• Conducting lessons for different age groups of students ( teenagers, adults and young learners) in Bornova, Alsancak, Karşıyaka branches

• Conducting also conversation clubs

• Preparing teaching materials. • Designing lesson plans.

• Building long lasting relationships with clients by providing an excellent customer service

• Respecting deadlines as set by the client and the requirements for each task

• Providing translation services (English to Turkish) and (Turkish to English)

• Providing translation services (English to Turkish) and (Turkish to English)
• Attending off site trade conferences and fulfillment of essential functions and key responsibilities.
• Review thoroughly all export documentation to ensure full Export
• Create import/export documentation