Travelling and discovering different cultures
Diana Georgieva
Law/Digital Marketing
Alanya,07
Summary
Dynamic professional with extensive experience in guest services and legal advisory roles, notably at Alanya, Antalya. Proven ability in problem-solving and conflict resolution, enhancing guest satisfaction and compliance. Skilled in organization and administrative coordination, ensuring efficient operations and positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Guest Services Assistant (Seasonal Position)
Black Sea Resort Hotel
05.2025 - 10.2025
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Senior Legal Advisor
Automobile Administration
12.2024 - 05.2025
- Directed and supported staff with business registrations and other legal requirements.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Developed compliance best practices for company.
- Monitored state and federal regulations to keep company up to date with changing laws.
Legal Advisor
General Labour Inspectorate
06.2024 - 12.2024
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Collaborated with cross-functional teams to develop comprehensive risk management strategies for organizations.
- Reviewed proposed legislation affecting the organization''s interests, advocating for favorable policy changes when necessary.
Junior Expert
Ministry of Foreign Affairs
02.2018 - 06.2024
- Organized events aimed at promoting company culture among employees while also increasing employee morale through recognition programs or other incentives.
- Utilized strong communication skills to present findings and recommendations to senior management, influencing decision-making processes.
- Designed engaging presentations for internal stakeholders highlighting key data points relevant to project objectives or departmental goals.
- Maintained accurate records of financial transactions, enabling effective budget management and cost control measures throughout projects.
Education
Master’s Degree - Law
New Bulgarian University
Sofia, Bulgaria 04.2001 -
Secondary Education -
Foreign Language High School
Haskovo, Bulgaria 04.2001 -
Skills
Guest Communication & Customer Service-Professional communication with international guests and providing high-quality service
Problem Solving & Conflict Resolution-Ability to handle guest requests, complaints and find quick solutions
Organization & Administrative Coordination-Managing documentation, reservations and daily front desk tasks efficiently
Interests
Communication with people from different countries
Tourism and hospitality industry
Languages and cultural exchange
Timeline
Guest Services Assistant (Seasonal Position)
Black Sea Resort Hotel
05.2025 - 10.2025
Senior Legal Advisor
Automobile Administration
12.2024 - 05.2025
Legal Advisor
General Labour Inspectorate
06.2024 - 12.2024
Junior Expert
Ministry of Foreign Affairs
02.2018 - 06.2024
Master’s Degree - Law
New Bulgarian University
04.2001 -
Secondary Education -
Foreign Language High School
04.2001 -