Derya COSGUN

I have been actively working for the past four years as a Front Office Manager and Reservation Officer at a family-owned, 3-star hotel with a capacity of 50 rooms, operating under the Ministry of Tourism. During the winter months, I work remotely from Ankara, while in the summer season, I am based on-site at the hotel in Kuşadası.

Responsibilities:

• Managing communication with travel agencies and preparing seasonal contracts.
• Handling reservations, confirmations, and inputting details into the system.
• Overseeing guest check-ins and check-outs.
• Preparing and processing agency invoices upon guest departures.
• Ensuring smooth operations by multitasking and providing office support.
• Focusing on customer relations and ensuring a high level of guest satisfaction.
• Employing a solution-oriented approach to resolve issues efficiently.

• Eight years of experience with strong leadership, decision-making, and problem-solving skills.
• Proficient in supervising teams, developing strategies, and fostering positive work environments.
• Implemented efficient systems to ensure the smooth operation of office environments.
• Created and managed budgets for office supplies and expenses.
• Developed and maintained effective filing and record-keeping systems.
• Monitored and maintained office equipment, including computers, printers, and photocopiers.
• Skilled in the use of office equipment and software, including Windows, Excel, and Word.