Derbal Amina
Manger Account /trading Company
ISTANBUL,16
Summary
Dynamic leader and motivated professional with diverse experience in sales costumer service and coaching . Adept at building relationship and leading team to achieve objectives.
Holds a Bachelor.s degree in political science and a higher national diploma in international trade .
fluent in French Arabic English and turkish .
passionate about Art with proven skills in problem solving communication learning and professional development
Overview
4
4
years of professional experience
Work History
Tourism Agent
ELAmir Travel Agency
Annaba Algeria , Annaba Algeria
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Pharmacy Promoter
COLOPLAST ALGERIA
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
Sport Coach
RS SPORT CLUB
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Improved team's win-loss record, by focusing on developing advanced tactical strategies.
Head of Military Fund
Karabaghli Pharmacy
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Team Leader, Sales Operations
SHORUK COMPANY
10.2023 - Current
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Boosted team performance by implementing efficient sales strategies and techniques.
- I always believe that teamwork makes the dream work.
Manger Account
EVEST COMPANY
03.2021 - 08.2023
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
- Spearheaded sustainability initiative within investment portfolios, aligning client values with their financial goals.
- Established team priorities, maintained schedules and monitored performance.
- Managed high-pressure situations calmly and effectively, ensuring timely execution of trades and maintaining client satisfaction.
Education
/HND/ Higher National Diploma - International Trade
INSIM ANNABA
Annaba Algeria 04.2001 -
Associate of Arts -
Azzedin Medjoubi Theatre
Annaba Algeria 04.2001 -
Nutrition/ Sport And Physical Education
El Nour Shool
Zoom Meeting Egypte Bachelor of Science - Political Science
Badji Mokhtar University
Annaba Algeria 04.2001 -
English
CEIL
Annaba Ageria High School Diploma -
SAFSAF02
ANNABA ALGERIA 04.2001 -
Skills
Teamwork and Problem-Solving
Microsoft Excel WordPowerPoint
Customer service and care
Positive Attitude
Cultural Sensitivity
Communication and Interpersonal Skills
Leadership
Adaptability
Target setting
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Turkish
Intermediate
B1
Dutch
Beginner
A1
Arabic
Proficient
C2
Hobbies
I have a passion for the arts. music and performance . theatre and cinema .
Enthusiastic about discovering new cultures and experience .
reading
Video Games
Timeline
Team Leader, Sales Operations
SHORUK COMPANY
10.2023 - Current
Manger Account
EVEST COMPANY
03.2021 - 08.2023
/HND/ Higher National Diploma - International Trade
INSIM ANNABA
04.2001 -
Associate of Arts -
Azzedin Medjoubi Theatre
04.2001 -
Bachelor of Science - Political Science
Badji Mokhtar University
04.2001 -
High School Diploma -
SAFSAF02
04.2001 -
Tourism Agent
ELAmir Travel Agency
Pharmacy Promoter
COLOPLAST ALGERIA
Sport Coach
RS SPORT CLUB
Head of Military Fund
Karabaghli Pharmacy
Nutrition/ Sport And Physical Education
El Nour Shool
English
CEIL