DENİZ CAN BOZKURT
FOOD AND BEVERAGE
Istanbul
Summary
Dynamic Operations Manager with a proven track record at The G Pera, enhancing operational efficiency and customer satisfaction. Expert in problem-solving and staff management, led initiatives that streamlined processes and boosted performance outcomes. Skilled in MS Office and team leadership, my approach resulted in significant business development and a positive shift in employee relations.
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operations Manager
The G Pera
Istanbul, Istanbul
10.2022 - 05.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Bartender
NO:81 Hotel DAZE Türkbükü
05.2022 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
NO:81 Daze Türkbükü
04.2021 - 10.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server
Xuma Village Yalıkavak
06.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Busser
Xuma Village Yalıkavak
07.2019 - 10.2019
- Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
Education
Bachelor of Education - English Language
İstanbul Aydın Üniversitesi
Istanbul, Turkey 04.2001 -
B2 - English
İstanbul Aydın Üniversitesi Hazırlık Okulu
Istanbul, Turkey 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Organizational management
Team leadership
Operations monitoring
Data analysis
Operational efficiency
Performance reporting
Business development
Decision-making
Business planning
Planning and implementation
Inventory management
Customer retention
Management
Strategic planning
Workflow optimization
Client relationships
Financial management
Performance management
Incidents management
Customer relationship management
Document control
Employee motivation
Project management
Inventory control
Staff development
Project leadership
Production
Expense reports
MS OFFICE
Timeline
Operations Manager
The G Pera
10.2022 - 05.2024
Bartender
NO:81 Hotel DAZE Türkbükü
05.2022 - 10.2022
Bartender
NO:81 Daze Türkbükü
04.2021 - 10.2021
Server
Xuma Village Yalıkavak
06.2020 - 10.2020
Lead Busser
Xuma Village Yalıkavak
07.2019 - 10.2019
Bachelor of Education - English Language
İstanbul Aydın Üniversitesi
04.2001 -
B2 - English
İstanbul Aydın Üniversitesi Hazırlık Okulu
04.2001 -