Deniz OZ
Antalya
Summary
Skilled in Business Administration and Finance Responsible for the time schedule, Energetic and self-motivated. Focuses on efficient working environment.
Overview
13
13
years of professional experience
4
4
Languages
Work History
General Manager
River Rock Hotels - Adalya Port Hotel
11.2024 - Current
- Oversaw all hotel operations including front office, housekeeping, F&B, and guest relations to ensure a high-quality guest experience.
- Managed daily staff schedules, training, and performance evaluations to maintain service excellence.
Sales Representative
Webhelp - VirusTotal(Google)
07.2023 - 08.2024
- Lead Generation
Partner Support Representative/ Market Manager
Webhelp - Expedia
09.2022 - 07.2023
- Earned incentives for outstanding performance. Developed strong skills in discovery, resulting in building relationships with the partners
Customer Service and Sales Representative
CPM - Dyson
08.2020 - 12.2021
- Worked to ensure a positive and hassle-free customer experience.
Sales Employee
World Duty Free
06.2019 - 09.2019
- Settled any customer disputes in a professional and pleasant manner.
Sales Employee
World Duty Free
08.2018 - 02.2019
Sales Employee
Tommy Hilfiger
05.2012 - 09.2015
Education
Bachelor of Business Administration -
European University Business School
05.2020
High School - undefined
Ted Antalya High School
05.2015
Primary School - undefined
Ted Antalya Primary School
05.2011
Skills
- Time Management
- Fast Learner
- Problem Solving
References
References available upon request
Interests
Guitar, Wakeboard, Swimming
Extra-curricular activities
Adalya Port Hotel,
- Developed strategies to increase occupancy, revenue, and guest satisfaction scores.
- Supervised budget control, supplier negotiations, and cost optimization initiatives.
- Handled guest feedback and ensured smooth communication between departments.
Expedia,
- Partner Support Representative/Market Manager, Barcelona Awarded 1st place in Jan and 2nd place in Nov, Dec & Jan incentives.
CPM,
- Dyson, Customer Service and Sales Representative, Barcelona Monitoring agents KPI and reporting.
World Duty Free,
- Sales Employee Awarded as the best promotion seller of the month
Timeline
General Manager
River Rock Hotels - Adalya Port Hotel
11.2024 - Current
Sales Representative
Webhelp - VirusTotal(Google)
07.2023 - 08.2024
Partner Support Representative/ Market Manager
Webhelp - Expedia
09.2022 - 07.2023
Customer Service and Sales Representative
CPM - Dyson
08.2020 - 12.2021
Sales Employee
World Duty Free
06.2019 - 09.2019
Sales Employee
World Duty Free
08.2018 - 02.2019
Sales Employee
Tommy Hilfiger
05.2012 - 09.2015
High School - undefined
Ted Antalya High School
Primary School - undefined
Ted Antalya Primary School
Bachelor of Business Administration -
European University Business School