Deniz Mert ÇELİK
Bartander
Ankara
Summary
Dynamic hospitality professional with extensive experience at Kah Ve Orman, excelling in guest relations and service prioritization. Proven ability to enhance customer satisfaction through exceptional service and effective team collaboration. Skilled in menu presentation and maintaining a clean environment, consistently achieving high standards in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Head Waiter
Kah Ve Orman
07.2024 - 04.2025
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Waiter
Colony the House
10.2023 - 06.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Bar Waiter
Lujo Hotel
06.2023 - 09.2023
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Bar Waiter
Nirvana Cosmopolitan
09.2022 - 03.2023
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
Bar Waiter
Mirada Del Mar
06.2022 - 10.2022
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
Barboy /Assistant Bar Waiter
Cornelia Deluxe Resort
07.2020 - 11.2021
- Attended ongoing training sessions focused on improving product knowledge, customer service techniques, and industry trends, leading to enhanced job performance.
- Consistently followed safety guidelines and procedures when handling food and beverages, minimizing risk of contamination or injury.
- Assisted in the setup and breakdown of special events, contributing to seamless execution and positive guest experiences.
- Coordinated with kitchen staff regarding special dietary requests or modifications to ensure accurate order preparation for guests with specific needs or allergies.
Restaurant Busser
Boncuk Motel
08.2017 - 10.2018
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Education
Bachelor's Degree in Foundry - Foundry
Dokuz Eylül University
İzmir, Turkey 04.2001 -
Skills
English – Intermediate
Russian – Service Level
German – Service Level
Microsoft Word
Microsoft Excel
Paint
Hygiene Certificate
Occupational Health and Safety Training
First Aid Training
Menu presentation
Guest service
Daily specials memorization
Order taking
Service prioritization
Guest relations
Timeline
Head Waiter
Kah Ve Orman
07.2024 - 04.2025
Restaurant Waiter
Colony the House
10.2023 - 06.2024
Bar Waiter
Lujo Hotel
06.2023 - 09.2023
Bar Waiter
Nirvana Cosmopolitan
09.2022 - 03.2023
Bar Waiter
Mirada Del Mar
06.2022 - 10.2022
Barboy /Assistant Bar Waiter
Cornelia Deluxe Resort
07.2020 - 11.2021
Restaurant Busser
Boncuk Motel
08.2017 - 10.2018
Bachelor's Degree in Foundry - Foundry
Dokuz Eylül University
04.2001 -