Deniz Denizmen
International Yacht Broker
Padova
Summary
A confident, self-motivated, responsible and creative person experienced in the yachting industry with expertise knowledge in marketing, sales, business management, customer engagement and business development. Has achieved bachelor's degree of economics and management and master's degree of business administration. Demonstrable success in overseeing and coordinating the end to end marketing & sales lifecycle through defining target audiences and utilizing content marketing strategies to drive traffic, engage customers, generate leads and convert them to sales. Technically proficient with communication and relationship management skills, being able to understand client requirements and deliver solutions to drive business growth, sales and performance in the yachting industry.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Yacht Broker
Denizmen Yachting - Life on Blue
01.2023 - Current
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Educated clients on various investment options, empowering them to make informed decisions about their financial futures.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Arranged for inspections and surveys of sold properties.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
- Expanded brokerage offerings, integrating innovative financial instruments to meet diverse client needs.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
Co-Founder
Travel Aktuel
01.2020 - 11.2022
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established foundational processes for business operations. Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Evaluated suppliers to maintain cost controls and improve operations. Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Generated new leads through networking and attending industry events.
Digital Marketing Specialist
upublic+
11.2016 - 10.2019
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Evaluated market trends to stay current on consumer and competitor changes.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created social media content with innovative brand messaging to support new product launches.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy. Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Created content strategies for digital media.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Sales Representative
Halici Hotel
05.2015 - 09.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Accountant Assistant Internship
Network Certified Public Accountant Ltd.
11.2014 - 04.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines. Resolved problems, improved operations and provided exceptional service.
Receptionist
Halici Hotel
06.2014 - 08.2014
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail. Responded to inquiries from callers seeking information. Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Master of Business Administration -
University of Padova
09.2020 - 04.2023
Bachelor of Economics and Management - Economics
University of Bologna
09.2018 - 03.2020
Bachelor of Business Administration -
Marmara University
09.2014 - 06.2018
Skills
Excellent Communication
Self-Motivated
Consulting
MS Office
Elektra V4/V5 Hotel Management System
Odoo ERP/CRM
Semrush SEO/PPC/Content
Salesforce
Revenue forecasting
Repeat business strategies
Venue sales
Sales familiarisation trips
Guest experience improvement
Markets research
Industry Research
Business Growth
Negotiation Expertise
Sales Strategy Development
Languages
Turkish
English
Italian
Timeline
Yacht Broker
Denizmen Yachting - Life on Blue
01.2023 - Current
Master of Business Administration -
University of Padova
09.2020 - 04.2023
Co-Founder
Travel Aktuel
01.2020 - 11.2022
Bachelor of Economics and Management - Economics
University of Bologna
09.2018 - 03.2020
Digital Marketing Specialist
upublic+
11.2016 - 10.2019
Sales Representative
Halici Hotel
05.2015 - 09.2016
Accountant Assistant Internship
Network Certified Public Accountant Ltd.
11.2014 - 04.2015
Bachelor of Business Administration -
Marmara University
09.2014 - 06.2018
Receptionist
Halici Hotel
06.2014 - 08.2014