Denise Bahadır Avanus
Account Manager / Sales And Marketing Specialist
Istanbul
Summary
Results-oriented Account Manager with over 17 years of experience in operations, sales, marketing and client relations across manufacturing and design industries. Proven ability to manage business development, establish and implement organizational systems, and lead certification processes. Skilled in project management, financial planning, and team leadership with a focus on sustainable growth and operational excellence.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Account Manager
Kamusi Framing Solutions / Visual
01.2016 - Current
- Management of relations with existing clients and developing new business opportunities.
- Provide communication between client and company.
- In-house work organization.
- Finance planning and organization.
- Follow up the accounts of customers in portfolio.
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Developed strategic account plans to drive growth and align with client objectives.
- Analyzed market trends and client needs to identify new business opportunities.
- Coordinated tailored solutions for clients.
Operations Manager
Simpa Elektrik
06.2008 - 12.2015
- In-house software establishment for production, inventory, sales and financial control systems.
- Project management of new corporation website.
- Marketing activities management.
- Establishment of ISO 9001:2008 Management System and fulfillment of certification process.
- Organization of employee training to increase production quality.
- Establishment and management of sales and marketing team.
- Establishment of infrastructure for GOST-R and RoHS certification processes.
- Documentation process management within the scope of TSE EN 61238-1 standard.
- Execution of domestic and foreign sales.
- Participation in domestic and international fairs.
- Management of client relations and business development.
- Customer visit organization and account follow-up.
- Arrangement of orders and shipments.
- Streamlined operations by implementing process enhancements, reducing downtime across multiple departments.
- Led cross-functional teams to optimize resource allocation and improve operational efficiency.
- Developed and executed strategic plans to enhance service delivery and customer satisfaction.
- Managed vendor relationships, ensuring compliance with contracts and performance standards.
Sales Representative
Beyser Tekstil
06.2005 - 11.2005
- Management of relations with existing clients.
- Provide communication between client and company.
- In-house work organization.
- Follow-up production process.
- Arrangement of orders and shipments.
Education
Master of Business Administration - Business Administration
Istanbul Bilgi University
01.2015
Bachelor's - French Language and Literature
Istanbul University
01.2008
Skills
Client Relationship Management
Marketing
Project and Operations Management
Financial Planning and Reporting
Certification Process (ISO, GOST-R, RoHS)
Team Leadership and Training
Business Development
Communication and Negotiation
Timeline
Account Manager
Kamusi Framing Solutions / Visual
01.2016 - Current
Operations Manager
Simpa Elektrik
06.2008 - 12.2015
Sales Representative
Beyser Tekstil
06.2005 - 11.2005
Bachelor's - French Language and Literature
Istanbul University
Master of Business Administration - Business Administration
Istanbul Bilgi University