Experienced professional with a background in international client relations, sales coordination, and educational leadership. Skilled in cross-cultural communication, team management, and remote project coordination. Currently seeking remote or freelance opportunities in client relations, sales support, education, or international communication fields.
Hi, I’m
Demet Ozbas
International Client Relations Specialist | Early Childhood Education Consultant | Remote Project Coordinator | Educational And Business Services
Istanbul
Summary
Overview
19
years of professional experience
7
years of post-secondary education
2
Languages
Work History
RebookIstanbul, Istanbul
Freelance Sales & Fair Team Member
04.2018 - Current
Job overview
- Managed relationships with approximately 30 different international exhibitors each year, promoting rebooking and continued participation.
- Successfully encouraged approximately 30 unique exhibitors annually to rebook for the following year’s fair, maintaining an average rebooking success rate of 85% over 7 years.
- Strengthened client loyalty and contributed to consistent fair growth by providing personalized support and proactive communication.
- Maintained accurate client records and ensured effective follow-up, improving overall client satisfaction and retention rates.
Ozel Ilke AnaokullariIstanbul
Education Coordinator & School Principal
08.2024 - 04.2025
Job overview
- Led academic and administrative operations at a Ministry-appointed preschool.
- Supervised a team of 20+ educators, managed curriculum and teacher training.
- Oversaw parent communication, conflict resolution, and regulatory compliance.
- Supported staff recruitment initiatives for high-quality program delivery.
- Assessed student performance and utilized feedback to increase educational program success.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Coordinated departmental teams to successfully integrate new educational programs.
Gokcan KolejiIstanbul, Istanbul
Vice Principal | Head of Foreign Languages | English Teacher
09.2018 - 06.2020
Job overview
- Promoted through multiple roles in education leadership and instruction.
- Led the remote learning transition during COVID-19 and trained stakeholders.
- Oversaw the hiring process for new staff members to ensure that qualified candidates were selected to promote academic excellence within the school community.
- Enhanced school performance by implementing new policies and procedures for student discipline and academic support.
- Monitored academic progress of all students through regular review of assessment data to identify trends and potential areas of growth or concern.
- Worked with teachers to evaluate policies and enact improvements.
- Monitored student behavior and enforced discipline policies.
- Monitored student progress and implemented intervention strategies to support student success.
- Met with parents to discuss student performance and behavioral issues.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
Al Ofset AmbalajIstanbul, Istanbul
International Customer Representative
09.2012 - 09.2018
Job overview
- Managed a portfolio of over 50 international clients, ensuring consistent communication, timely project updates, and high satisfaction levels.
- Represented the company at major international trade fairs, including Dubai Gulfood Manufacturing, securing new business opportunities and strengthening brand visibility.
- Achieved an average client retention rate of 80%, thanks to effective relationship management and personalized service.
- Coordinated order processes, production timelines, and logistics for overseas clients, contributing to a 15% increase in annual international sales volume.
- Developed and maintained CRM records, enabling efficient follow-ups and data-driven client strategies.
Deksan MatbaacilikIstanbul, Istanbul
Production Manager
03.2006 - 09.2011
Job overview
- Oversaw the full production cycle for commercial printing projects, managing scheduling, quality control, and coordination across departments.
- Supervised a team of 15+ production staff, ensuring project deadlines were consistently met with high-quality standards.
- Streamlined production workflows, contributing to a 20% improvement in delivery times and a 10% reduction in material waste over a 3-year period.
- Acted as the primary point of contact between production and client services, ensuring customer specifications were accurately implemented.
- Led efforts to modernize machinery use and process documentation, increasing overall production efficiency and minimizing errors.
Education
Istanbul UniversityIstanbul, 34
Bachelor of Arts from American Culture and Literature
09.2012 - 06.2016
University Overview
Hasan Ali Yucel Faculty of EducationIstanbul, 34
Pedagogical Formation Certificate
09.2015 - 06.2016
University Overview
Terakki Vakfi Ozel Sisli Terakki LisesiIstanbul, Turkey
High School from Foreign Languages Education
09.1999 - 06.2002
University Overview
2nd in Class
- Degree Awarded with [Honors]
Skills
Academic Program Management
Timeline
Education Coordinator & School Principal
Ozel Ilke Anaokullari
08.2024 - 04.2025
Vice Principal | Head of Foreign Languages | English Teacher
Gokcan Koleji
09.2018 - 06.2020
Freelance Sales & Fair Team Member
Rebook
04.2018 - Current
Hasan Ali Yucel Faculty of Education
Pedagogical Formation Certificate
09.2015 - 06.2016
Istanbul University
Bachelor of Arts from American Culture and Literature
09.2012 - 06.2016
International Customer Representative
Al Ofset Ambalaj
09.2012 - 09.2018
Production Manager
Deksan Matbaacilik
03.2006 - 09.2011
Terakki Vakfi Ozel Sisli Terakki Lisesi
High School from Foreign Languages Education
09.1999 - 06.2002