Demet Dilek

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

• Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
• Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
• Balanced risk management with strategic objectives to optimize overall business performance outcomes.
• Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
• Increased efficiency by implementing new business unit strategies and streamlining operations.
• Managed senior-level personnel working in marketing and sales capacities.

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Developed customized account plans for clients to help them achieve their business goals.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Negotiated prices, terms of sales and service agreements.

I had a distinctive experience with the Work and Travel program, which provided valuable opportunities to immerse myself in a different culture, gain professional experience, practice the language, adapt to life abroad, and explore new places.