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Daria Zhiganova
Alanya,Sakarya
Work Preference
Summary
Adaptable and highly motivated professional with 4+ years of experience in fast-paced hospitality environments, including leadership and customer-facing roles. Skilled in customer communication, complaint resolution, problem-solving, team coordination, and handling high-pressure situations. Currently studying Human Resources Management at Sakarya University and seeking a remote Customer Support or Customer Service position where I can apply my strong learning agility, communication skills, and operational experience.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Sous Chef
AYAMI
Izhevsk, Russia
03.2025 - 08.2026
- Coordinated daily kitchen operations and supported team workflow in a fast-paced restaurant environment.
- Assisted with staff coordination, task distribution, and maintaining quality standards.
- Communicated with customers and handled requests, complaints, and service-related issues.
- Managed product requests, procurement, and communication with suppliers.
- Received and checked deliveries and monitored product availability.
- Resolved operational issues quickly and made independent decisions under pressure.
- Worked with iiko and Microsoft Excel.
Cook
Ptichiy Dvor
Saint Petersburg, Russia
01.2024 - 03.2025
- Worked with premium and high-profile guests, providing highly personalized service and attention to individual preferences.
- Communicated directly with guests and handled special requests and dietary requirements.
- Developed personalized daily meal plans and customized menus based on individual preferences, dietary needs, and nutritional requirements.
- Coordinated custom meal preparations and ensured that guest requests were accurately communicated to the kitchen team.
- Maintained high service and quality standards for demanding and high-profile clientele.
- Resolved guest requests and unexpected issues quickly and professionally.
- Worked closely with the kitchen team to ensure accurate execution of personalized orders and special requests.
Pizzeria Manager
Dodo Pizza
Saint Petersburg, Russia
09.2022 - 01.2024
- Managed daily pizzeria operations in a high-volume, fast-paced environment.
- Coordinated staff across different workstations and assigned tasks according to operational needs.
- Delegated management tasks and communicated instructions clearly to team members.
- Managed customer flow and maintained service quality during peak periods.
- Received and checked deliveries and monitored product availability.
- Coordinated workflow between different areas of the pizzeria to ensure smooth operations.
- Responded quickly to operational issues and changing priorities.
- Maintained high standards of service, organization, and efficiency under pressure.
Education
Bachelor of Arts - Human Resources Management
Sakarya University
Sakarya, Turkey 09.2026 - 09.2026
Skills
Customer Service
Customer Communication
Written Communication
Complaint & Objection Handling
Conflict Resolution
Problem Solving
Active Listening
Personalized Customer Service
Leadership & Team Coordination
Task Delegation
Process Organization
Prioritization
Adaptability
Learning Agility
Stress Management
Multitasking
Time Management
Accountability & Independent Decision-Making
Working Under Pressure
Attention to Detail
Procurement & Supplier Communication
Order & Request Management
Microsoft Excel
iiko
Languages
Russian
First Language
English
Upper Intermediate (B2)
B2
Turkish
Elementary (A2)
A2
Timeline
Bachelor of Arts - Human Resources Management
Sakarya University
09.2026 - 09.2026
Sous Chef
AYAMI
03.2025 - 08.2026
Cook
Ptichiy Dvor
01.2024 - 03.2025
Pizzeria Manager
Dodo Pizza
09.2022 - 01.2024