Traveling
Nicolas Auzaque Gonzalez
Student of International Business Management
Bogota,Bogota
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Fast learner that is able to complete tasks while assisting guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
3
3
Languages
7
7
years of post-secondary education
Work History
Hostel Volunteer
Hush Hostel
Istanbul, Turkey
02.2024 - Current
- Proactively addressed maintenance issues, ensuring timely repairs to minimize disruptions to guest experience.
- Contributed to the safety of guests and staff through routine security checks and compliance with hostel policies.
- Developed rapport with guests from diverse backgrounds through active listening skills, empathy, and genuine interest in their travel experiences.
- Increased bookings by maintaining updated listings on hostel booking platforms and responding to reservation inquiries in a timely manner.
- Provided personalized recommendations for local attractions, restaurants, and events to enhance guests'' overall experience in the area.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Organized group activities for guests, creating opportunities for cultural exchange and fostering a sense of community within the hostel.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
Translator
ООО "Мир Переводов"
09.2023 - Current
- Adapted to ever-changing client needs and project requirements, demonstrating flexibility and a commitment to excellence in all translation work.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Enhanced client satisfaction by delivering accurate and timely translations for various industries.
- Facilitated cross-cultural communication by offering cultural consultation services alongside translation work.
- Translated documents from Spanish to Russian.
- Assisted foreign language-speaking clients with inquiries.
- Translated website content from Russian to Spanish in order to support the growing Latin American community in this city, composed mainly by students that arrive without any knowledge of Russian language.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Spanish Teacher
Espacentro
Kazan, Russia
01.2020 - Current
- Organized extracurricular activities such as Spanish Club meetings and cultural events to promote language immersion outside of the classroom setting.
- Participated in professional development opportunities to stay current on pedagogical trends and enhance teaching skills further.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Elevated student proficiency levels by implementing individualized learning strategies tailored to each learner''s strengths and weaknesses
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students
Barman
Escobaar
07.2023 - 02.2024
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Participated in staff meetings to discuss strategies for improving overall bar performance and addressing any operational challenges.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Receptionist Administrator
Lai Hostel
Tallinn, Estonia
06.2023 - 12.2023
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Trained team members on new hotel services and products to support promotional efforts.
- Interceded between employees during arguments and diffused tense situations.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Bachelor's - International Business Management
Kazan Federal University
Kazan, Russia 09.2019 - Current
High School Diploma -
Emmanuel D'alzon
Bogotá, Colombia 10.2015 - 12.2017
Skills
Coaching and Mentoring
Adaptability and Flexibility
Guest Relations Management
Hospitality services
Effective Communication
Teamwork and Collaboration
Safety awareness
Cross-cultural sensitivity
Multilingual Proficiency
Guest Relations
Reservation Management
Interests
Fitness
Swimming
Healthy Lifestyle
Timeline
Hostel Volunteer
Hush Hostel
02.2024 - Current
Translator
ООО "Мир Переводов"
09.2023 - Current
Barman
Escobaar
07.2023 - 02.2024
Receptionist Administrator
Lai Hostel
06.2023 - 12.2023
Spanish Teacher
Espacentro
01.2020 - Current
Bachelor's - International Business Management
Kazan Federal University
09.2019 - Current
High School Diploma -
Emmanuel D'alzon
10.2015 - 12.2017