CRM
Dania Dehmoobed
Senior Sales Supervisor
Istanbul
Summary
Sales is the art of making friends and always trying to help them find the solutions for their needs and Pain Points.
Dynamic SaaS Sales Specialist with a proven track record at Didar CRM, excelling in client relations and sales solution development. Achieved significant revenue growth through strategic planning and tailored recommendations, enhancing customer satisfaction. Skilled in performance tracking and adept at building lasting relationships, driving repeat business and loyalty.
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Overview
10
10
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
SaaS Sales Specialist
Didar CRM
06.2024 - 05.2025
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Supervisor
Niloo Sepand Asha
01.2018 - 01.2023
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Sales Agent
Niloo Sepand Asha
01.2015 - 01.2018
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
MBA - Business Administration And Management
Iran University of Science And Technology
Tehran03-2021
Bachelor of Science - Civil Engineering
Khaje Nasir University of Technology
Tehran03-2018
Ph.D. - Technology Mangement
Iran University of Science And Technology
08.2021 - Current
Skills
Client relations
Software
Microsoft Office
Excel
Timeline
SaaS Sales Specialist
Didar CRM
06.2024 - 05.2025
Ph.D. - Technology Mangement
Iran University of Science And Technology
08.2021 - Current
Sales Supervisor
Niloo Sepand Asha
01.2018 - 01.2023
Sales Agent
Niloo Sepand Asha
01.2015 - 01.2018
MBA - Business Administration And Management
Iran University of Science And Technology
Bachelor of Science - Civil Engineering
Khaje Nasir University of Technology