DANAIL FILIPOV EFTIMOV
BRANCH MANAGER
Izmir
Summary
Dynamic leader with a proven track record at SAVINO DEL BENE NAK AS, enhancing customer satisfaction and driving revenue growth through strategic cost management and operational efficiency. Excelled in staff development and fostering client relationships, demonstrating exceptional decision-making and MS Office proficiency. Achieved consistent branch performance excellence, underscoring a strong work ethic and team collaboration skills.
Overview
14
14
years of professional experience
Work History
Branch Manager
SAVINO DEL BENE NAK AS
10.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships, and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials, including budgeting, forecasting, and expense tracking, for accurate reporting and decision-making support.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Operations Manager
SAVINO DEL BENE NAK AS
11.2019 - 10.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Reported issues to higher management with detail.
- Increased profit by streamlining operations.
- Find solutions for operational problems.
- Arranged meetings with shipping lines to improve relationships and business.
- Prepared monthly and yearly reports for management.
Import Operations Specialist
SAVINO DEL BENE NAK AS
07.2017 - 11.2019
- Oversaw day-to-day operations, to ensure smooth workflow and timely completion of shipments.
- Contacted suppliers, origin agents and consignees to arrange ocean shipments with all terms (FOB, EXW, CFR, DAP, etc.).
- Arranged trucks with trucking firms.
- Sending shipping details and instructions to origin agents.
- Checking BL drafts and shipping documents.
- Following shipments until empty container delivered to shipping lines' depot and sending regular information to consignees about deliveries.
Export Operations Specialist
SAVINO DEL BENE NAK AS
03.2012 - 07.2017
- Oversaw day-to-day operations, to ensure smooth workflow and timely completion of shipments.
- Contacted suppliers and shippers to arrange ocean shipments with all terms (FOB, EXW, CFR, DAP, etc.).
- Arranged bookings with shipping lines.
- Arranged trucks with trucking firms.
- Sending shipping instructions to shipping lines.
- Sending draft mbls and hbls to shippers and destination offices/agents.
- Doing AMS/ACI/E-manifest and ISF filings for USA&CA shipments.
- Following shipments until delivery to the final consignee and send regular information to shippers.
IMPORT DOCUMENTATION INTERN
SAVINO DEL BENE NAK AS
03.2011 - 01.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skills.
Education
Bachelor of Engineering - MARITIME TRANSPORTATION AND MANAGEMENT ENGINEERING
ISTANBUL UNIVERSITY
Istanbul, Turkey 04.2001 -
Skills
Coaching and Mentoring
Employee Development
Business development expertise
Performance Reviews
Team Player
Customer Relationships
Staff Management
Work Prioritization
Decision-Making
Team Supervision
Operational Reports
Staff Supervision
Excellent work ethic
Operations Management
Excellent time management skills
Interviewing and Hiring
Proficient in MS Office
Documentation
Reliable
Timeline
Branch Manager
SAVINO DEL BENE NAK AS
10.2023 - Current
Operations Manager
SAVINO DEL BENE NAK AS
11.2019 - 10.2023
Import Operations Specialist
SAVINO DEL BENE NAK AS
07.2017 - 11.2019
Export Operations Specialist
SAVINO DEL BENE NAK AS
03.2012 - 07.2017
IMPORT DOCUMENTATION INTERN
SAVINO DEL BENE NAK AS
03.2011 - 01.2012
Bachelor of Engineering - MARITIME TRANSPORTATION AND MANAGEMENT ENGINEERING
ISTANBUL UNIVERSITY
04.2001 -
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