DAMLA TEKELI

Determining the training needs of the company, creating the annual training plan, designing, presenting and implementing trainings according to this plan,
Designing an end-to-end online and offline learning journey for all employees of the company,
Managing position and individual-based career paths based on job, title, performance, competency and 360 assessment results,
Monitoring the mandatory trainings of company employees via LMS (LMS used: Totara)
End-to-end management of Leadership Development projects, organization of graduation ceremonies at the end of the project,
Managing the orientation processes of newly recruited employees,
Contributing to employee and company development by collaborating with Internal Communication and Talent,
Following the sector closely and designing trainings on the subjects needed by using some training programs (These programs: Articulate 360, Camtasia, Canva AI, LMS Totara)
Realization of projects from Hyundai Global in TR.

Job Description:
To be responsible for the training and development of all field staff by adapting the training activities from home brand to the country as a responsible trainer for the brands (Shake & Shack, Pinkberry, Le Pain Quotidien and Starbucks) in the Casual Dining department within Alshaya Group, one of the world's leading brand franchise operators.

Responsibilities:
Preparation of annual training plans according to the determined training budget.
Ensuring that all personnel receive Orientation and Soft Skill trainings.
Creating reports according to measurable elements (Mystery Shopper results, food and hygiene inspections carried out by the government) and producing solutions with the ability to talk to key stakeholders.
Collaborating with Store Operations and Talent Development teams to gather and understand learning needs and priorities to develop effective execution and a strong feedback loop.
Create and update procedural manuals and other training documents in accordance with systematic updates and organizational/departmental requirements.

Conducting limit risk assessments on our customers' collaterals at the bank and informing the branch operations officer of any customers with inadequate collateral.

Approval of credit limits by performing limit risk control based on the allocation and notification conditions determined by the Board of Directors.

Checking the entries of documents, mortgages, contracts and letters of guarantee by the users making transactions and granting loan approvals.

Beyond these tasks, I also held the responsibility for testing newly installed or developed screens, educating the relevant staff about the updates, and adapting to changing laws and procedures.

Project Description:
In order to keep the satisfaction of Odeabank customers at the highest level, to follow up the possible missing documents of the customers and to organize the gathering of the internal control, business analyst and legal department of the project regarding the documents that these customers need to complete, to implement the project, to provide project trainings to the entire field and all departments related to the project.

Contributions for the Project:
Preparation of the internal bank procedure related to the project.
Preparation of training materials for the trainings to be provided. Conducting post-training measurement and evaluation analysis and contacting the relevant unit to improve the system content if necessary.
Reporting to the senior management every 3 months to indicate the gains achieved with the project.

Job Description:
To check and approve wire transfers and EFT transactions (Incoming and Outgoing EFT) requested by customers over the specified limit. To contribute to the prevention of possible losses by taking part in the "bank functioning test study" and "bank procedures" team in order to make the newly established TL Transfer system more useful and to prevent operational and financial losses.

Leadership Responsibilities:
Conducting the interview stages related to the establishment of the team.
Conducting orientation trainings for new staff.
Organizing the training organization related to personnel training activities, creating training programs and annual training calendars for personnel.
Assisting in the planning of the Performance Management System calendar and making the necessary planning before performance evaluation.

Checking the account opening documents of the customers in the commercial segment and realizing their transactions.

Performing check, promissory note and cash transactions of customers in the commercial segment.

Making operational entries of check, promissory note, bond and bill requests according to customer needs.

Informing customers in the portfolio about new campaigns and new products and making sales.

Negotiating with customers to improve the payment capability of customers with declining ratings and finding solutions.

Contributing to sales by directing customers with high ratings to different segments.