DAMLA PERVEZ
GUEST EXPERIENCE SUPERVISOR
Istanbul
Summary
Dynamic professional with a proven track record in guest relations management and complaint handling, honed at CROWNE PLAZA ISTANBUL FLORYA and other leading organizations. Excelled in enhancing guest satisfaction and occupancy rates, demonstrating exceptional interpersonal and analytical skills. Committed to elevating service standards and employee engagement through strategic initiatives.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Guest Experience Supervisor
CROWNE PLAZA ISTANBUL FLORYA
09.2018 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
- Enhanced guest satisfaction by implementing personalized service initiatives for VIP clients.
Flight Attendant
TURKISH AIRLINES
12.2012 - 08.2017
Public Relations Coordinator
ENKA SPORT CENTER
09.2010 - 09.2011
- Coordinated with public relations teams to secure press access to events for coverage purposes.
- Supported public relations efforts by writing press releases and media alerts for company events and announcements.
Human Resources Coordinator
Florence Nightingale Health Center
01.2008 - 12.2009
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
Education
BBA - HEALTH MANAGEMENT
ISTANBUL AYDIN UNIVERSITY
ISTANBUL 04.2001 -
Skills
Guest relations management
Complaint handling
Sales support
Guest services
Concierge services
Timeline
Guest Experience Supervisor
CROWNE PLAZA ISTANBUL FLORYA
09.2018 - Current
Flight Attendant
TURKISH AIRLINES
12.2012 - 08.2017
Public Relations Coordinator
ENKA SPORT CENTER
09.2010 - 09.2011
Human Resources Coordinator
Florence Nightingale Health Center
01.2008 - 12.2009
BBA - HEALTH MANAGEMENT
ISTANBUL AYDIN UNIVERSITY
04.2001 -
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