Damla Çevir
Eskişehir
Summary
Experienced professional with a decade of success in the retail industry, excelling in operations management, team leadership, and client relations. Contributed to project coordination within an art-related role, enhancing skills in organization and collaboration. Eager to embark on a new challenge and build expertise in the hospitality industry from the ground up. Strong foundation in customer service and a passion for creating memorable experiences. Ready to leverage diverse skill set to drive success and exceed expectations in this dynamic field.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Project Coordinator
Caresse Hotel and Residences
02.2024 - 05.2024
- Initiated the annual art exhibition project with the Art Curator, contributing to project structure and planning
- Created and managed email content to promote the exhibition and engage participants
- Served as 2nd Editor for the accompanying art magazine, contributing to content development and editorial quality
Operation Manager
Trichogenics Hair Transplantation Clinic
11.2022 - 01.2023
- Managed international client operations, including travel, accommodation, and bilingual communication (EN/TR)
- Streamlined administrative workflows and maintained accurate records using CRM systems
- Ensured exceptional client experiences through effective communication and coordination
Founder & Entrepreneur
Damla's Turkish Kitchen
03.2019 - 03.2020
- Launched and operated a Turkish food business specializing in authentic street cuisine
- Oversaw menu development, marketing strategies, and customer engagement
- Successfully built a loyal customer base; operations closed due to the COVID-19 pandemic
Department Manager
Zara (Inditex Group)
01.2017 - 07.2018
- Successfully achieved annual sales targets of 2 million TL by driving customer engagement and team performance
- Managed a high-volume inventory of 18,000 products monthly, ensuring accuracy and operational efficiency
- Trained and led a team to enhance productivity, customer service, and operational workflows
Assistant Store Manager
Oysho (Inditex Group)
04.2015 - 01.2017
- Supervised store operations, achieving sales targets and maintaining high levels of customer satisfaction
- Managed inventory control processes and coordinated team training for improved store efficiency
Education
Bachelor - Sociology
Hacettepe University
01.2007 - 01.2011
Skills
Sales Performance & Target Achievement
High-Volume Inventory Management
Client & Guest Relationship Management
Organizational Planning & Problem Solving
Project Coordination & Content Development
Team Leadership & Training
Attention to detail
Deadline adherence
Research
Business development
Systems optimization
Product development
Certification
Professional Coaching Certification, Yeditepe University & ICF, 01/01/22
Personal Information
Hobbies: Playing kalimba, Table tennis, Swimming, Cooking, Exploring art and cultural events
Timeline
Project Coordinator
Caresse Hotel and Residences
02.2024 - 05.2024
Operation Manager
Trichogenics Hair Transplantation Clinic
11.2022 - 01.2023
Founder & Entrepreneur
Damla's Turkish Kitchen
03.2019 - 03.2020
Department Manager
Zara (Inditex Group)
01.2017 - 07.2018
Assistant Store Manager
Oysho (Inditex Group)
04.2015 - 01.2017
Bachelor - Sociology
Hacettepe University
01.2007 - 01.2011