Cumhur ÖZPOLAT
2nd MANAGER
Ankara,06
Summary
Dynamic and results-oriented retail professional with extensive experience in store management and sales. Proven track record in enhancing store performance through effective merchandising strategies, strong vendor relationships, and exceptional customer service. Adept at fostering a collaborative team environment and providing ongoing training and support to staff. Highly skilled in cash handling, visual merchandising, and resolving customer concerns promptly and efficiently. Committed to maintaining high levels of product knowledge and operational excellence.
Overview
12
12
years of professional experience
2
2
Languages
Work History
2nd Manager
Zara Home, Inditex
01.2020 - Current
- Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
- Oversaw daily cash handling procedures, ensuring accurate accounting of all transactions while minimizing discrepancies or losses.
- Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
- Implemented visual merchandising standards according to corporate guidelines, resulting in an inviting shopping atmosphere for customers.
- Provided constructive feedback to the Store Manager on team member performance, suggesting areas for improvement or potential candidates for promotions.
- Developed strong relationships with vendors and suppliers to secure favorable pricing terms on merchandise orders while maintaining stock levels necessary for optimal store performance.
- Boosted store sales by implementing effective merchandising strategies and maintaining visually appealing product displays.
- Enhanced employee productivity by providing ongoing training, guidance, and support to the team members.
- Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
- Trained store associates on operating practices and procedures.
Sales Assistant
Zara Home, Inditex
08.2014 - 02.2020
- Executed visual merchandising strategies to attract customers and drive sales.
- Processed transactions accurately while maintaining a high level of customer service.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Sales Assistant
Teknosa
02.2012 - 03.2015
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Processed transactions accurately while maintaining a high level of customer service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Business
Anadolu Üniversitesi
Eskişehir, Turkey07.2020
Skills
- Strategic Planning
- Business Administration
- Marketing
- Staff Development
- Performance Management
- Product Management
- Key Performance Indicators
- Staff Management
- Cost Control
- Human Resources Management
- Effective Communication
- Problem-solving aptitude
- Organizational Skills
- Staff Training
Timeline
2nd Manager
Zara Home, Inditex
01.2020 - Current
Sales Assistant
Zara Home, Inditex
08.2014 - 02.2020
Sales Assistant
Teknosa
02.2012 - 03.2015
Business
Anadolu Üniversitesi
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