Olga Sorokova Zor
Tourism
Antalya,07
Summary
Dynamic professional with a proven track record in guest relations and problem-solving abilities, highlighted by a tenure at Seaborne Intl. Excelled in enhancing customer satisfaction and employee engagement through effective communication and organizational skills. Demonstrated adaptability and a keen attention to detail, significantly contributing to an elevated guest experience and operational excellence.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Suite Supervisor
Seaborne Intl
Seattle, USA
06.2018 - 02.2024
- Maintained a high level of cleanliness throughout all suites, contributing to an elevated guest experience and increased return business.
- Ensured consistent compliance with company policies and industry regulations through regular audits and policy reviews.
- Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
- Utilized advanced problem-solving skills to address any guest concerns or complaints effectively while maintaining composure under pressure situations.
English Language Teacher
School- Odessa / UKRAINE
Odessa, Ukraine
10.2005 - 07.2008
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Planned lessons for classroom of 25 students.
Education
High School Diploma -
Izmail Humanitarian University
Ukraine 04.2001 -
Skills
Guest relations
Teamwork
Problem-solving abilities
Customer satisfaction
Task delegation
Employee engagement
Customer service
Adaptability and flexibility
Organizational skills
Attention to detail
Hospitality
Timeline
Suite Supervisor
Seaborne Intl
06.2018 - 02.2024
English Language Teacher
School- Odessa / UKRAINE
10.2005 - 07.2008
High School Diploma -
Izmail Humanitarian University
04.2001 -