Cihan Yavuzsoy
Supply Chain & Logistic & Customer Service Expert
Kadıköy
Summary
3PL Management, CS Management, Warehouse Management, Order Management, Business Development, Performance Analyses, POS/POP Management, Suppliers Management, Logistic Controlling, Administrative Operations, Project Management, Allocation Management, Purchasing
Overview
16
16
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Operations Manager
Volt Lines
01.2023 - Current
- Collaborate closely with the COO and senior management
- Ensure seamless coordination with sales, customer success, and product teams
- Analyze cost structures and enhance operational profitability
- Oversee daily field operations, maintaining quality and stability
- Contribute to the achievement of the company's strategic and operational goals
- Recruit, train, and manage the performance of the Operations Team
- Design resilient and sustainable processes that foster organizational growth
Supply Chain & Logistic & ERP Consultant
Tasty Buds / Muni
07.2023 - 09.2023
- Establishing and managing relationships with suppliers, ensuring timely delivery of raw materials and finished goods.
- Implementing strategies to keep inventory levels optimal, reducing storage costs and avoiding stockouts.
- Analyzing existing supply chain processes to identify inefficiencies and implement improvements, potentially reducing costs and increasing speed.
- Identifying and mitigating risks within the supply chain, such as supplier disruptions, geopolitical factors, or logistics delays.
- Selecting the best modes of transportation, optimizing routes, and negotiating with third-party logistics providers to reduce costs while maintaining delivery timelines.
- Designing and managing efficient warehouse, reducing lead times, and ensuring that goods reach retailers or customers on time.
- Implementing systems to monitor and track shipments, ensuring that all products are in the right place at the right time.
- Finding ways to reduce logistics costs through strategies like consolidation of shipments, efficient use of resources, or automation.
- Advising on the best ERP system to use and ensuring seamless integration with other company functions.
Logistic & Customer Service Manager
Red Bull
01.2017 - 05.2023
- Manage all shipment operations of Red Bull Turkey for all sales channels customers
- Monitoring, tracking and analyse of storage and distribution budget
- Manage all warehouse operations of Red Bull Turkey
- Stock monitoring for both Red Bull Turkey and DP's
- Management of Third Party Logistic Provider to increase the efficiency
- Organize and follow export process
- Fully responsible from the cost of distribution by generating regional plans
- Reporting directly Supply Chain Director
- Manage a 3PL team of 22 people and 4 internal staff
- Allocation Management
Customer Service Executive
Red Bull
11.2012 - 01.2017
Sales Operations Specialist
HABAS Sınai ve Tıbbi Gazlar Istihsal Endüstrisi A.Ş.
08.2011 - 11.2012
Sales and Customer Service Specialist
Gürsel Turizm
12.2009 - 07.2010
Human Resources Specialist
Gürsel Turizm
07.2009 - 12.2009
Education
Bachelor - Business Administration
Maltepe University
01.2004 - 01.2009
High School - undefined
Bahçeşehir Atatürk High School
01.2001 - 01.2004
College - undefined
Oguzkaan College
01.1994 - 01.2001
Skills
Project Experience
- 2011 Habas A.S. / SAP Stock Integration
- 2014 Red Bull / Vehicle Tracking System
- 2015 Red Bull / Product Distribution Cost (PDC)
- 2015 Red Bull / E-Invoice Project
- 2016 Red Bull / Order Dropsize Optimization Project
- 2018 Red Bull / E-Archive & E-Ihracat Invoices Project
- 2022 Red Bull / Orderhive Project
- 2022 Red Bull / Price Difference Prevention Project
- 2022 Red Bull / SAP Batch Job Integration Project
- 2023 Red Bull / SAP Transportation Management Roll Out
- 2023 Red Bull / SAP Goods Receipt - Stock Management
- 2023 Red Bull / Celonis (Process Management) Tool Integration
- 2023 Muni / ERP Software Setup
- 2023 Muni / Cargo Integration
Timeline
Supply Chain & Logistic & ERP Consultant
Tasty Buds / Muni
07.2023 - 09.2023
Operations Manager
Volt Lines
01.2023 - Current
Logistic & Customer Service Manager
Red Bull
01.2017 - 05.2023
Customer Service Executive
Red Bull
11.2012 - 01.2017
Sales Operations Specialist
HABAS Sınai ve Tıbbi Gazlar Istihsal Endüstrisi A.Ş.
08.2011 - 11.2012
Sales and Customer Service Specialist
Gürsel Turizm
12.2009 - 07.2010
Human Resources Specialist
Gürsel Turizm
07.2009 - 12.2009
Bachelor - Business Administration
Maltepe University
01.2004 - 01.2009
High School - undefined
Bahçeşehir Atatürk High School
01.2001 - 01.2004
College - undefined
Oguzkaan College
01.1994 - 01.2001