Chileshe Chanda
Waitress
Kayseri
Summary
Adept at fostering teamwork and enhancing dining experiences, I spearheaded staff training at Diamond of Lusaka Casino, significantly reducing allergic reactions among guests. My expertise in kitchen staff coordination and exceptional communication skills have consistently improved service quality and customer satisfaction, showcasing my ability to lead and innovate in high-volume dining settings.
Overview
2
2
Languages
Work History
Waitress Supervisor
Diamond of Lusaka Casino
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Bartender
Diamond of Lusaka Casino
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Empire Launge
Assistant Manager
Long Xiao Chinese Restaurant
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Trainee Dealer
Venice Casino
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Interacted with customers under supervision to support operational objectives.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Skills
Sanitizing understanding
Timeline
Waitress Supervisor
Diamond of Lusaka Casino
Bartender
Diamond of Lusaka Casino
Bartender
Empire Launge
Assistant Manager
Long Xiao Chinese Restaurant
Trainee Dealer
Venice Casino