Planting, Cooking, Fitness
CEYLAN YAZICI
Process Manager, Business Analyst
Istanbul,34
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Associate Principal Infrastructure Technology Specialist
Turkcell
Istanbul, 34
01.2018 - Current
- Process owner of Hardware Asset Management and Capacity Management
- Responsible for life-cycle of assets of company
- Designed provisioning, transportation, giveback and handover processes of hardware assets
- Maintain continuous improvement of these processes, analyze needs of internal customers and drive development team to release new versions of interfaces that are user friendly and automated as much as possible
- While processes feed configuration management, manage important part of configuration items’ life-cycle in company’s CMDB
- Beside designing capacity management process, do capacity planning and budgeting of company’s technological hardware needs for next year
- Prepare reports for metrics of operations that is responsible for, by using MSSQL, PostgreSQL,Oracle, MySQL, MSTR Smartnet
- Product owner of Executive Dashboard of Infrastructure Operations department
- Analyze how to show off performance metrics of department’s teams to C-level executives
- Drive development team to prepare db reports and graphic interfaces
- Ensure to apply ITIL, COBIT, TOGAF doctrines and fulfill ISO9001, ISO27001, ISO20000 standards while designing and operating these processes
- By help of RPA ( Robotic Process Automation), automating all non value added operations of team
- Projects Undertaken:
- Data center migration
- Data center IP distribution automation (ADRNIM)
- Migration of CMDB from Oracle to MSSQL db
- Virtual and physical server provisioning automation
- Virtual server giveback process automation
- Middle ware Technologies setup automation
- Executive Dashboard of Infrastructure Department ( IO Dashboard)
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Improved operations through consistent hard work and dedication
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Supervised processes to eliminate weak points or bottlenecks in business operations
Senior DB Security - Process Specialist
Turkcell
Istanbul, 34
06.2015 - 12.2017
- Designed rules of compliance in Oracle and MSSQL databases operations to fulfill SOX ( Sarbanes-Oxley) standards
- Implemented these rules to daily user and application operations in databases
- Took apart in enormous role for designing and improving request fulfillment, release & deployment and change management process for DBA teams, considering ITIL and COBIT doctrines and ISO27001 standards
- Drove development teams to automate request fulfillment workflows that teams used for user management
- Played role in db deployment operations for Oracle, Sybase and MSSQL databases
- Part of team that determines standards of Business Continuity management of databases
- Ensured team to properly pass internal and external ISO22301 audits with complete documentation and operational excellence.
- Identified and resolved process issues to drive optimal workflow and business growth
- Developed standard operating procedures and document workflows to drive current and future processes
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Senior Event Management Specialist
Turkcell
Istanbul, 34
06.2011 - 06.2015
- Process owner of event management and incident management of company
- Designing and improvement of alarm monitoring, event notifying and fault management operations of application services in company
- Part of problem management process as result of fault management
- Designed process thanks to ITIL, TOGAF and COBIT doctrines and always kept company ready to internal and external ISO27001 and ISO22301 audits
- Managed outsource team to fulfill incident end event management operations for OTT TV services of company.
- Identified issues, analyzed information and provided solutions to problems
- Worked with customers to understand needs and provide excellent service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
IT Specialist
Bimeks Retail Company
Istanbul, 34
03.2007 - 05.2011
- Worked as IT specialist who is responsible for MSSQL database management, Cisco router management, release and deployment management of ERP applications and Windows server operating systems management.
- Fixed all 70 stores' and head quarters' issues about ERP application and retail software
- Deployed new releases of ERP application over 80 application server monthly
- Decreased client problems caused by development bu building rock solid testing method
- Patched software and installed new versions to eliminate security problems and protect data
- Performed server backups and changed and replaced backup tapes daily
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Monitored systems in operation and quickly troubleshot errors
- Maintained servers and systems to keep networks fully operational during peak periods
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware and granted system permissions to new employees
Network Specialist
Bogazici University IT Department
Istanbul, 34
10.2006 - 03.2007
- Performed Router, Switch Configuration & Management
- Managed over 50 client problems weekly
- Identified and immediately resolved issues with network devices
- Maintained thorough understanding of local area and wide area networking and components
- Troubleshot and maintained networking devices and infrastructure across enterprise.
Education
MBA - Business Administration And Management
Bahcesehir University
Istanbul, 34 01.2012 - 01.2014
Master of Science - Computational Science
Bogazici University
Istanbul, 34 09.2006 - 02.2008
Bachelor of Science - Industrial Engineering
Cukurova University
Adana 09.2001 - 06.2006
Skills
Technology Infrastructure Optimization
Managerial skills
Organization and Time Management
Multitasking Abilities
Excellent Communication
ITIL Foundation Certificate
COBIT 5 Fondation Certificate
Business Analyst Diploma
Programming for Data Science Diploma
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Associate Principal Infrastructure Technology Specialist
Turkcell
01.2018 - Current
Senior DB Security - Process Specialist
Turkcell
06.2015 - 12.2017
MBA - Business Administration And Management
Bahcesehir University
01.2012 - 01.2014
Senior Event Management Specialist
Turkcell
06.2011 - 06.2015
IT Specialist
Bimeks Retail Company
03.2007 - 05.2011
Network Specialist
Bogazici University IT Department
10.2006 - 03.2007
Master of Science - Computational Science
Bogazici University
09.2006 - 02.2008
Bachelor of Science - Industrial Engineering
Cukurova University
09.2001 - 06.2006