Kunduz Zhumgalbekova
Guest Relations Assistant Manager (Müdür Yardımcısı)
Antalya,Anyalya
Summary
A friendly, responsible, and solution-oriented professional with extensive experience in guest relations, reception, and administrative operations. Thanks to my ability to communicate effectively with people from different cultural backgrounds, I have built a successful career in both the tourism and education sectors. With experience in organization, planning, and team management, I aim to add value to the institutions I work for.
Overview
11
11
years of professional experience
3
3
Languages
5
5
years of post-secondary education
Work History
Administrative Affairs Officer
Tarabya British School
09.2023 - Current
Tarabya British Schools – İdari İşler Sorumlusu
📍 İstanbul | ⏳ Eylül 2023 – Haziran 2025
- Okul içi idari süreçlerin yönetimi
- Ofis düzeni ve evrak takibi
- Öğrenci ve veli ilişkilerinin sağlanması
Guest Services Supervisor
Nirvana Cosmopolitan
Antalya
03.2021 - 09.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained up-to-date knowledge of products and services offered.
- Set and managed policies for concierge services and guest relations.
- Supervised guest relations, front desk, and housekeeping operations
- Led staff coordination and daily service standards
- Promoted from Assistant to Supervisor within 1 month
Receptionist
Leather and Fur Store “Leather Club”
Antalya
08.2019 - 12.2020
- Assisted tourists in shopping and provided guide services
- Coordinated between store staff and tour operators
Russian Translator
Private Health Tourism Company
Antalya
12.2018 - 07.2019
- Oversaw store performance and ensured standards
- Reported on sales and ensured smooth operations
Hotel “Crowne Plaza”
Guest Greeter
Antalya
06.2015 - 08.2017
- Provided seasonal sales support
- Ensured guest satisfaction and service excellence
Hotel “ Calista Luxury Resort “
Guest Greeter
Antalya
05.2014 - 11.2014
Education
Bachelor’s Degree - Faculty of Law And Enterpreneurship
Kyrgyz State Law University
Bishkek/ Kyrgyzstan 2011 - 2016
Skills
Work coordination
Timeline
Administrative Affairs Officer
Tarabya British School
09.2023 - Current
Guest Services Supervisor
Nirvana Cosmopolitan
03.2021 - 09.2023
Receptionist
Leather and Fur Store “Leather Club”
08.2019 - 12.2020
Russian Translator
Private Health Tourism Company
12.2018 - 07.2019
Hotel “Crowne Plaza”
Guest Greeter
06.2015 - 08.2017
Hotel “ Calista Luxury Resort “
Guest Greeter
05.2014 - 11.2014
Bachelor’s Degree - Faculty of Law And Enterpreneurship
Kyrgyz State Law University
2011 - 2016