Playing violin and rhytm instruments
CEYHUN ÖKTEM
Strategic Account Manager
İstanbul
Summary
Accomplished professional with over 14 years of experience in corporate business management, specialized in strategic account management and digital transformation solutions. Demonstrates expertise in enhancing customer relationships, driving sales growth, and managing cross-functional teams towards achieving corporate goals. Currently engaged in advanced studies in Science and Technology Strategies, underscoring a commitment to continuous learning and leveraging academic insights for practical business applications.
Overview
13
13
years of post-secondary education
1
1
Language
Work History
Corporate Business Senior Account Manager, Technology Consultant, Solution Selling Expert
TURKCELL İLETİŞİM HİZM. A.Ş.
- Managing one of the most strategic and valuable account that is called as Yıldız Holding which is consisting of small, medium and large companies
- Establishing productive, professional relationships with key personnel in assigned customer accounts
- Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Especially preparing tailor-made solutions for customers' needs
- Closely coordinating company executive involvement with customer management
- Working closely with Customer Service Representatives to ensure customer satisfaction and problem resolution
- Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations
- In-depth knowledge and proven success in area of System Integration Projects (From providing Citrix VDI infrastructure and software to managing platform layer
- End to end project ownership)
- Providing ongoing support and consultancy to ensure high customer satisfaction and adoption rates, facilitating workshops and training sessions on best practices
- Driving sales of VMware virtualization solutions called as Turkcell Cloud Services, focusing on their benefits in reducing IT infrastructure costs and increasing operational flexibility
- A few examples of companies in the portfolio: Yıldız Holding, Şok Market
- Lker, Bizim Toptan, Golf Dondurma, Godiva, Uno Ekmek, Kellogg, Superfresh, Komili, Akasya Acıbadem, Ucz Market, A101, Eve Mağazacılık, English Home
Corporate Business Account Manager
TURKCELL İLETİŞİM HİZM. A.Ş.
- :Managing over 110 portfolio accounts by their needs through communication sector
- Managing long-term projects regarding customers’ more critical technological infrastructures
- Such as cloud based and managed services
- Meeting customer needs with Turkcell's product and services
- Such as mobile hardwares and some mobile softwares
- Maintaining customer satisfaction by solving their problems immediately and effectively
- Creating projects through out their needs
- Increasing customer’s earning yield and carry their accounts to upper segment
- Visiting customers in daily basis and keeping records in data base
- Preparing sales report and presenting them to upper management weekly
- Giving customers the ability to compete with their opponents more effectively by using the most recent communication technology tools
- A few examples of companies in the portfolio: IPSOS KMG, Bauhaus, Korkmaz Mutfak, Yudum Ayçiçek Yağları, Audio Elektronik, Omron Elektronik, Fresh’n Soft, Sporium, Teradata, Matraş Deri, Esse Ayakkabı, Ferro Döküm
Corporate Business Account Manager
TURKCELL İLETİŞİM HİZM. A.Ş.
- Managing over 180 portfolio accounts by their needs through communication sector
- Organizing meetings and making presentations to the clients concerning sectoral and technological developments
- Determining the VAS (Value added Service) and the voice projects and realizing them with making deeply portfolio, needs and technology analyzes
- Meeting customer needs with Turkcell's product and services
- Such as mobile hardwares and some mobile softwares
- Maintaining customer satisfaction by solving their problems immediately and effectively
- Creating projects through out their needs
- Increasing customer’s earning yield and carry their accounts to upper segment
- Visiting customers in daily basis and keeping records in data base
- Preparing sales report and presenting them to upper management weekly
- Giving customers the ability to compete with their opponents more effectively by using the most recent communication technology tools
- A few examples of companies in the portfolio: Doğa Eğitim Kurumu
- Ge Elektronik, Midpoint
Stratejic Planning Specialist / Lubricant Directorship
PETROL OFİSİ A.Ş.
- Making annually sales plans in accordance with new strategies, revising them if needed
- Supply and consolidation of annually expenditure budgets in accordance with new strategies
- Preparing monthly management accounting reports in coordination with other departmants
- Monthly following of personel budgets
- Attending projects of creation of reporting systems.
Fleet Operation Head / Outsorcing Work
FLEET CORP OPERATIONAL LEASING A.Ş. / MEY A.Ş.
- Responsible for managing all of the operations that is consist of approximately 1000 commercial vehicles
- Making the decision to add new vehicles to the fleet if necessary
- Making profitability analysis on behalf of Fleet Corp
- Preparing the action plans according to results of analysis and informing Fleet Corp headquarter.
Education
The Institute of Social Sciences, Science and Technology Strategies (Thesis Phase) - Strategy
GEBZE TECHNICAL UNIVERSITY
Kocaali, Türkiye 01.2021 - Current
MBA -
BAHÇEŞEHİR UNIVERSITY
Istanbul / Türkiye 01.2014 - 04.2015
BBA -
ISTANBUL COMMERCE UNIVERSITY
Istanbul / Türkiye 01.2001 - 04.2006
High School Diploma -
THE ISTANBUL CHAMBER OF COMMERCE
Istanbul / Türkiye 01.1998 - 04.2001
Skills
Sales Expertise
undefinedPersonal Information
- Citizenship: T.R.
- Date of Birth: 05/20/83
- Driving License: B (2003)
Military Service
Done (05/2008)
Interests
Playing football
Fishing
Bicycling
Watching performing arts
Timeline
The Institute of Social Sciences, Science and Technology Strategies (Thesis Phase) - Strategy
GEBZE TECHNICAL UNIVERSITY
01.2021 - Current
MBA -
BAHÇEŞEHİR UNIVERSITY
01.2014 - 04.2015
BBA -
ISTANBUL COMMERCE UNIVERSITY
01.2001 - 04.2006
High School Diploma -
THE ISTANBUL CHAMBER OF COMMERCE
01.1998 - 04.2001
Corporate Business Senior Account Manager, Technology Consultant, Solution Selling Expert
TURKCELL İLETİŞİM HİZM. A.Ş.
Corporate Business Account Manager
TURKCELL İLETİŞİM HİZM. A.Ş.
Corporate Business Account Manager
TURKCELL İLETİŞİM HİZM. A.Ş.
Stratejic Planning Specialist / Lubricant Directorship
PETROL OFİSİ A.Ş.
Fleet Operation Head / Outsorcing Work
FLEET CORP OPERATIONAL LEASING A.Ş. / MEY A.Ş.
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