Fidelio Suite 8
Ceyhun ÇAPKIN
Front Office Manager
Izmir,Çeşme
Overview
10
10
years of professional experience
3
3
Certifications
5
5
years of post-secondary education
Work History
Front Office Manager
Cocos The Club Solto
İzmir, Çeşme
03.2025 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Night Manager
Avwan Hotel
İzmir, Çiğli
05.2024 - 03.2025
- Cultivated strong relationships with vendors to ensure timely deliveries and inventory management for optimal guest experience.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Coordinated with maintenance staff to promptly address and resolve any facility issues reported at night, minimizing guest inconvenience.
Sales Agent
Trnet Bilişim
01.2024 - 05.2024
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
Front Office Manager
Best Western Premier Karşıyaka Convention & Spa
05.2022 - 09.2023
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
Front Office Manager
Casa De Playa Luxury Hotel & Beach
03.2021 - 07.2021
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Front Office Shift Leader
Altın Yunus Turistik Tesisler A.Ş.
07.2019 - 03.2021
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Actively participated in continuous professional development opportunities aimed at honing skills and staying current on industry trends.
- Interviewed, hired, coached, and developed front office associates.
- Ensured seamless shift transitions by conducting thorough handovers between shifts and maintaining accurate records of pertinent information.
- Processed check-ins and check-outs, created reservations and processed special requests.
Receptionist
Altın Yunus Turistik Tesisler A.Ş.
06.2016 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Accounting Intern
Hilton Worldwide Hotels
07.2015 - 09.2015
- Assisted with month-end closing and reporting duties.
- Compiled monthly journal entries into general ledger system.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
Education
Bachelor's Degree - Tourism And Hotel Management
Anadolu University
Eskişehir, Turkey 09.2011 - 06.2016
Skills
People management
Guest relations
Customer service
Relationship building
Documentation and control
Administrative skills
Team management
Complaint handling
Cash handling expertise
Reservation management
Staff training and development
Telephone skills
File management
Office management
Administrative support
Software
Euro Protel
Elektra Web
Elektra V4
Certification
CRM
Summary
Ambitious, creative, and a strong team player with leadership skills, I thrive in dynamic environments where communication and innovation drive success. With a results- and quality-oriented mindset, I focus on delivering excellence in every project I undertake. My passion for the tourism industry fuels my commitment to creating unforgettable experiences, enhancing service quality, and driving sustainable growth. Combining strategic thinking with hands-on execution, I aim to contribute to the future of tourism by developing innovative solutions and setting new standards in the industry.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Front Office Manager
Cocos The Club Solto
03.2025 - Current
Night Manager
Avwan Hotel
05.2024 - 03.2025
Sales Agent
Trnet Bilişim
01.2024 - 05.2024
Front Office Manager
Best Western Premier Karşıyaka Convention & Spa
05.2022 - 09.2023
Front Office Manager
Casa De Playa Luxury Hotel & Beach
03.2021 - 07.2021
CRM
02-2021
Management & Organizational Training
02-2021
Human Resources Management
02-2021
Front Office Shift Leader
Altın Yunus Turistik Tesisler A.Ş.
07.2019 - 03.2021
Receptionist
Altın Yunus Turistik Tesisler A.Ş.
06.2016 - 07.2019
Accounting Intern
Hilton Worldwide Hotels
07.2015 - 09.2015
Bachelor's Degree - Tourism And Hotel Management
Anadolu University
09.2011 - 06.2016